I have used the Geek Squad in the past with very bad results. I was having trouble with my laptop and they told me I needed a new hard drive. So I purchased the new hard drive, windows and word. When they installed the new hard drive they forgot to back up the old one so everything that was on my laptop was didn't get put on the new one. Of course I didn't find out until I got the laptop home. When they tried to install windows they told me the disc was defective. I contacted the company I purchased the windows program from so I could return it and they told me that I should have taken my laptop to someone else as the Geek Squad was nothing but a bunch of rookies. They assured me there was nothing wrong with the disc. Well come to find out the Geeks at Best Buy weren't installing it correctly and they finally figured it out. That was the last time they worked on anything of mine. I found a local company that does great work for less money. I just wonder if they spend too much time snooping into everything that people have on their laptops or desktops and not enough time actually working to fix issues. If they snooped into my laptop they would be bored to tears. I just wonder how many people with porn on their laptop/computer actually take them to Best Buy anyway. I always remove any folders with things I don't want just anyone to have access too, like passwords, bank info and credit card info.