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Geek Squad has been funneling information to the FBI for nearly a decade

By Greg S ยท 30 replies
Mar 7, 2018
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  1. Branoli

    Branoli TS Rookie Posts: 20

    I have used the Geek Squad in the past with very bad results. I was having trouble with my laptop and they told me I needed a new hard drive. So I purchased the new hard drive, windows and word. When they installed the new hard drive they forgot to back up the old one so everything that was on my laptop was didn't get put on the new one. Of course I didn't find out until I got the laptop home. When they tried to install windows they told me the disc was defective. I contacted the company I purchased the windows program from so I could return it and they told me that I should have taken my laptop to someone else as the Geek Squad was nothing but a bunch of rookies. They assured me there was nothing wrong with the disc. Well come to find out the Geeks at Best Buy weren't installing it correctly and they finally figured it out. That was the last time they worked on anything of mine. I found a local company that does great work for less money. I just wonder if they spend too much time snooping into everything that people have on their laptops or desktops and not enough time actually working to fix issues. If they snooped into my laptop they would be bored to tears. I just wonder how many people with porn on their laptop/computer actually take them to Best Buy anyway. I always remove any folders with things I don't want just anyone to have access too, like passwords, bank info and credit card info.
  2. captaincranky

    captaincranky TechSpot Addict Posts: 13,929   +3,304

    We're here completely missing the point as to why you had to buy Windows because a hard drive failed? :confused:
  3. gusticles41

    gusticles41 TS Guru Posts: 307   +333

    My guess would be Windows 7 and the tag wasn't readable any more. And he didn't have recovery discs.

    In a scenario like that Geek Squad advises the user to call the laptop manufacturer and order recovery discs for their model. Usually no more than $30.
  4. Athlonite

    Athlonite TS Booster Posts: 118   +27

    Hmmm doesn't this contravene the privacy laws if Geek Squad are perusing your private files while they attempt to repair your ailing PC pretty darn sure they're not allowed to unless you give specific permission to do so
  5. Branoli

    Branoli TS Rookie Posts: 20

    The whole issue was that I had the disc with the original windows on it because I got it from the guy I got the laptop from, he was the IT guy where I worked. When the geeks told me the disc wasn't any good I went online and purchased windows, which they also told me was no good when in fact it was just fine. I am pretty sure that the original disc given to me by the guy I got the laptop from would have worked had they done it right. By the time I figured that out I had already gotten the new windows disc and was tired of fighting with them, I just wanted my laptop back. I ended up buying a new Dell a less than a year after I went thought all this with them. I just wish I had more computer knowledge than I do.
  6. Mortiferon

    Mortiferon TS Rookie

    "Action has only been taken when inappropriate images involving minors has been discovered."

    Baloney. Why stop there? Like they also wouldn't want to cash in on pirates (which, no BS, everybody and their granny was in the wee 2000's, before Napster, LimeWire etc. were canned). I can't be the only one to have noticed the *FBI* warnings on films either, why wouldn't GS tip that off for even more bennies on the side? They surely would. Stop blowing smoke. And stop using repair shops. Google it, not that difficult.

    Usually, your problem is the OS. They get corrupted easily (say you neglected to defragment your hard drive for months or years on end, that'll do it). Backup your data on an external hard drive (which you should be doing anyway) and reformat/reinstall the OS ('clean install'). Works 99.9% of the time, also corrects the Registry (which is also a common source of OS errors when it has obsolete entries galore). And, of course, you'll also be getting brand new drivers so fixes those conflicts also. If you're using a damned AV/AM third-party (like freaking McAfee or Norton), that's junk get rid of it (MBAM and MSE are enough now). When it isn't the OS, drivers or AV, it is almost always a failing HDD (to date, in 20 years, the only *one* hardware failure I have ever encountered. You can expect between 1-7 years of use out of modern HDD's. WD's average 3 in my experience). Uninstall OS and replace it (clean install OS). When it's not the HDD, it's RAM. Replace and clear CMOS. Very, very, rarely is it ever anything else.

    There is no need to be robbed, and shopped out to the spooks, at GS or any other "PC Repair" business.

    Consider, they can and would also mine your personal information to sell to other interested parties (e.x. identity thieves). Especially since the NSA has conscripted every ISP to retain every byte you've received or sent over your router since at least 2011 (but realistically before that, before the information leaked to the public of what they're doing). That, by the way, includes "home network" transfer contents.

    Even Google is involved. They, their Street View vehicles, "sniffed" and downloaded contents of millions of UNSECURED home networks, private files. And they refused, when it came to light, to dispose of the contents they had no right to (moral: SECURE your WiFi!!!).
    Last edited: Jul 9, 2018
    Branoli likes this.

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