Google been redirected

By AgentGustavo007 ยท 22 replies
Mar 31, 2009
  1. I been trying to fix my computer for the last 24 hours, I haven't even sleep. I already format the Hard Drive and reinstalled Windows XP again.

    My probem was that the computer kept shutting down by itself, but after all I did, that problem is fixed. however my results from Google are still been redirected to other websites, so I decided to install Avira.

    I ran into the 8 steps you guys provided to solve this problem here: techspot com/vb/topic58138.

    I already downloaded the CCleaner, the Hijackthis and the SuperAntiSpyware Home Edition Free Version, but for some reason Internet Explorer will not let me download the Malwarebytes' Anti-Malware. I'm about to run the CCleaner.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  3. Tekkaraiden

    Tekkaraiden TS Evangelist Posts: 997   +93

    You might want to use killdisk to make sure you get anything that might be on the hard drive. I had a very persistent virus once, using killdisk was the only way to get rid of it. (After formatting a dozen time and throwing every antivirus and anti malware program I could think of at it.)
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes good idea :/

    Although I've never used that - ever
    And I've fixed, I'd say Hmm. A few thousand Malware computer faults

    But thanks for your input :grinthumb :D
  5. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Thank you the link worked I finnally was be able to download the program. Sorry for the attachment, I didn't know about it, I'm new here, hope I don't get in trouble with hackers.

    I already ran CCleaner (I attached the log file of it). I'm about to go to the other steps.

    Moderator Edit:
    We don't need the CCleaner log
    I'm not even going to look at it !

    I already disable Avira and I already installed Malwarebytes' Anti-Malware, however the program will not open, I click the shortcut many times and it doesn't do anything.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    This link has a small file attached to the end of the post
    When saving (or after) you must change the extension to Fixit.exe
    Then run it
  7. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Thanks I already downloaded a few times. This is what happens:

    1. When I unziped it says that it is empty.
    2. When I change the extension after been saved, it remains as a zip
    3. When I change the extension while saving it saves with the extension ".exe", but when I run it, the only tthing that does is open the the comman pront prgram really quick, and then it closes inmediately.
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,523


    I have another idea, leave it as a Zip, and then extract it normally
    Then open the extracted folder and double click on: Fixit.cmd

    Basically I didn't design this small command, but I know it works

    Anyway once done, then run the new Malwarebytes shortcut on your Desktop
  9. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Thanks. I downloaded the file again, when I unzip the zip file it says that there is not files to extract so there is not any extracted folder to open after.
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    It worked for me

    By the way, these posts trying to get your logs at normally Post #1, are subject to be removed

    Anyway try running CCleaner, delete the file too
    And then download it again
  11. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    I deleted the files, ran the CCleaner again, use the same link to download the file call "" and still the zip is empty.

    By the way thank you for fixing my first post, and thank you for trying to help me, I haven't sleep because of this.
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Actually I have fixed every post of yours
    The last two you quoted me, which is just not required - therefore removed
    Am I quoting you right now? No I'm not
    Therefore just click Reply in future, quotes are meant when you're quoting someone


    No problem

    Anyway, lets try a whole new approach ;)

    Combofix Instructions

    • Download [​IMG]Combofix to your desktop.
    • Double click Combofix & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
    Make sure to Attach the log to a new reply
  13. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    I won't do Quote again

    Thanks for the program. So what i did is that I disabled avira before running combofix, the system restared and avira was enable again, avira said

    Contains code of the Erica-Test-Signature virus

    once, and

    Contains recognition pattern of the APPL/PsExec.E application

    twice, so Avira denied the access 3 times

    However ComboFix ran totally fine, the only problem is that once everything was done, everytime I would do right click on a ".txt" file, the mouse pointer will freeze up, so i had to restart the computer twice until I learned not to use right click.

    After that I ran HJT. I have both log files attached here.

    By the way Combofix told me to write these on paper before running:




    Sorry about the slash: "/", but I couldn't find the key were the slash is going the other way. Also I was trying to install SuperAntySpyware before running Combofix and it said that the program needed to be close, so it didn't let me. However I haven't touch anything after the Combofix and HJT actions.

    Attached Files:

  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Wow this one was a beauty :D

    Yep it's all good

    It runs for 10 mins (as you know)
    But the 2nd time around it's real quick ;)
    ie Pls run one more time

    Allow restart (as per normal)
    Save the log to your Desktop

    Then finally at last run Malwarebytes (pls keep Avira activated and obviously updated, during the Malwarebytes scan
  15. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    WOW dude the Internet is not redirecting anymore, and Malwarebytes is finally working. SHould I still run Combofix agan? I'm scaning the computer with Malwarebytes' right now as you told me to do.

    ANyway thank you so much for your patience, I don't know how to thank you.
  16. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  17. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    hey bro, when you told me to run the comobfix again I ran it, first I aborted the malwarabytes' and then I ran combofix again and it seem that everything went fine.

    after that I ran again malwarabytes', while i was running it, Antivir was enable as you told me to leave it on, so it actually popped up a few times during the malwarabytes', the first time it said:


    is the TR/Crypt.ZPACK.Gen Trojan

    I choosed the delete option, and the other pop up was:

    D:/System Volume Information/.../A0005617.dll

    Is the TR/Crypt.ZPACK.Gen Trojan

    I choosed delete with that too and Avira didn't pop again.

    Then I finally was be able to isntall SUPERAntiSpyware, I ran it, but it didn't gave me a log file at the end.

    However both scan said that there were not any files infected. After I went to bed 'cause I was about to faint.

    I just woke up, made the users, etc. I just ran HJT. I'm attaching here the results as you told me.

    Thank you very much again for your help, the pc is working fine again, if it is a little slower than the morning is because yesterday was on all day, and I only gave it a six hour break :), but it seems to be fine.
  18. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    It's actually more difficult without the Superantispyware log, even if clean


    Remove HJT entries
    Run HJT scan only and check the following entries, then select fix
    Un-install Combofix
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"
    (Note: 1 space after ComboFix in that uninstall command)

    Clear system restore points

    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK

    Update Java
    Run JavaRa
    This will remove all your old Java stuff (that is not required)
    It will also help you check for new Java updates

    Report how everything is running well :)
  19. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Yeah my Java was up to date the whole time, I checked it again and is still fine.

    Combofix iwas already unistalled, so when I typed Combofix /u it said that nothing was found, I did it with the panel of contol before I saw your reply, and the same with the previous HJT logs, everything is pretty clean. I also deleted the other superantispyware stuff 'cause it was already unistalled too. Avira is the only one currently installed, I for sure will not unistall that one :)

    I already attached the new HJT log file, I just barely ran it.

    I was going to ask you if it is OK to delete the following folders, the first one is empty and the other only has a bunch of virus logs:



    I just turned off System Restore on all drives and them and turned on as you told me, so that is done. The computer is running awesome, thank you many times.

    Sorry I just realize that the HJT log file was not attached in my previous post for some reason, here it is.
  20. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Well the following entry in HJT scan can also be safely removed:
    But your Java still seems to be incorrect :confused: Unless you were still in the process of updating it and still hadn't restarted? I suppose that was all.
    It may be a good idea to run JavaRa once more to remove old versions of Java just in case ;)

    Yes both those folders can be removed
    If they do not remove normally (ie due to being in use) Then you may need to do this in Safe Mode (pressing F8 before Windows starts)

    I wanted to ask you, once all was done (ie now) why is everything D drive? Instead of C drive. Have you re-installed in the past or moved your Harddrive to a new location, or done something along those lines?
    Because what it means is that you may have issues one day, with things like Office and even some standard programs usually first look for C Drive (note: they are suppose to look for %systemdrive% or %windir%) and in your case everything is D ?

    Anyway other than that, how's it all seem now?


    Oh and if you feel the need to add to your last reply (if it is the last reply in the thread) Just use EDIT
  21. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Thanks for fixing my posts, that way other people can read it for help better.

    Yeah, I downloaded this DVD Tool program to burn DVDs, and when I installed it, the PC restared, I thought that was part of the installation, but no, I realized was a virus that was shutting down my computer before I can even open anything, it was restared a million times until I finally manage to install Windows Live OneCare free trial somehow. The antivirus wouldn't load on time because the virus was getting worse and the PC kept restaring, so I went into a new user and finally One Care loaded on time to stop the PC from been restared, so I wanted to get to Kaspersky page, I knew that it was going to be better than One Care, but the Internet kept redirecting me until I noticed that if I let one new tab to be redirected while this tab is been redirected I can open another tab that will open before the one being redirected and I would manage to get to the right place, I finally managed to get to the Kaspersky free scan, but Java was not installed so it asked me to updated, then I tried again and it wouldn't let me run it because of OneCare and the Phishing Firewall, and the trojan, so I had to also download the Kaspersky free trial, but then I realized that it was going to be impossible to install it because in order to do so I probably had to uninstall OneCare and if I do so, the PC was going to be restared again, because OneCare was popping every minute deleting the virus over and over again, I tried to install it anyway but it didn't work, so I figured that I had to format Drive C:/, but OneCare kept saying that the virus was in D:/ so I formatted D:/ first, and when I wanted to format C:/ it wouldn't let me, so I restared and quickly press "Esc" to see if I can format C:/ from there, but the option was not there, so I figure that my only option was to do it with the Windows XP disc, but the disc wouldn't run, because windows wouldn't start because D:/ was formated and some how it had some important files there, so I had to go to the Esc thing again and put CD-Rom as the primary drive (believe it or not my PC still has Drive A:/) and finally I was be able to ran the disc. Then basically I wanted to format the Drive C:/ to clean the virus, but instead I deleted C:/ by mystake as I didn't understand what Windows XP disc wanted to do, so Windows started to be installed in Drive D:/, but the space was too little, so it couldn't, it automatically restared and then asked me to make another partiture (because I delete C:/ the first time by mystake, and it seems that the program needed this partiture for some reason). So I say OK to it, let's do the partiture, and because D:/ was already there, Windows XP did C:/ as a partiture, so now D:/ had all the space that was deleted in the first C:/ and the new C:/ had the little space of the old D:/ drive. So when the option came of where should I install the Sytem, D:/ was my only option, as C:/ didn't have enough space, and it woulded happen just as the first time that after WIndows XP disc noticing that it couldn't be installed in C:/ because of the little space it was going to be restarted again and eventually I woulded have to choose D:/ because it was too late to change the partitue D:/ to be partiture C:/. So once i started installing Windows XP on D:/ it asked me if I wanted to delete everything I had there, and I say yeah, because I wanted the virus to be deleted too and start everything new, but I'm guessing that because of all these partitures crap the virus survived somehow. So after that XP was already installed and the PC was not restarting anymore, but Googles pages were still been redirected, so with the same trick I used before to get Kaspersky, I managed to find your site, and then you know the rest. :)
  22. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Oh, wow that was a good story :) (although the big paragraph formatting may have required a bit more work ;))

    Anyway, because you will likely re-install again one day (I would)
    Then here's the exact steps:

    Microsoft's Windows XP Professional Repair Install step by step (* Including Delete Partition)

    Microsoft's Windows XP Home Repair Install step by step (* Including Delete Partition)

    * Warning deleting the Partition will remove all User data and Windows system files
  23. AgentGustavo007

    AgentGustavo007 TS Rookie Topic Starter

    Yeah that was something I will remember :haha:

    Thank you for the steps, I totally lack the energy of going to the whole process again, but I already added the link to my favourites 'casue you never know when you gonna need it. :slurp:

    Thank you again :grinthumb
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