Google search engine keeps redirecting me to an ad

By vivalajucy
Sep 11, 2011
  1. Please help, i have already downloaded and run malware and it found 1 virus that it deleted but google search still redirects me to ads when i click on the link,what else can i do?please help i have windows 7,thanks!
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Welcome to TechSpot! I'll help with the redirect:

    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
  3. vivalajucy

    vivalajucy TS Rookie Topic Starter

    thanks for the help, ok i did step one from the 6 steps and that did not find any viruses.
    now step 2 i downloaded malaware and here are the results of the log.
    Malwarebytes' Anti-Malware

    Database version: 7696

    Windows 6.1.7600
    Internet Explorer 9.0.8112.16421

    9/11/2011 5:02:43 PM
    mbam-log-2011-09-11 (17-02-43).txt

    Scan type: Quick scan
    Objects scanned: 183250
    Time elapsed: 5 minute(s), 22 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    now i am doing step 3 and will update u soon.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    i will review the logs after all of them have been posted> Please continue.
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