Inactive Google webhp redirection problem

[UsuarioMarcos]

Hi guys,

My exgirlfriend spent some time with my laptop and now I am infected with this rootkit. I would like to clean it.
It redirects to google.com/webhp
Also, sometimes uwanted urls pop up, and I think it is part of the same problem.
I already used my installed tools and it didn´t work.

I run windows 7 Home Premium
Service Pack 1

Avast Free antivirus (for some reason, some features are deactivated and I cannot enable it again).

Spybot search and Destry

Spywareblaster

Zone Alarm free firewall

I already runned my antivirus (before starting windows) and the anistpyware but the problem is still there.

Please, I need advice to clean webhp and other possible infection from my computer.
Thank you so much!

 

[Jay Pfoutz]

Hello, and welcome to TechSpot.

Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please review the 5-Step removal instructions and post the logs back here for my review.

Also, include this scan:

Download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

 

[Jay Pfoutz]

Please update us on the status of your PC. We'd still like to help.

Topic marked inactive.

 

[Jay Pfoutz]

This is the last I ask about your inactivity. Please let us know if you want to continue disinfection.