I am new to this forum and I'm not technically knowledgable with computers so please bare with me. I've seen similar threads relating to this issue but I think that my problem may be unlike the ones talked about before. I have the sims2 installed and running on my computer. I've recently purchased the Sims2 Pet Stories. When I go to do the install, its asks me to enter my code, and then to accept the terms of agreement. All of which I do and then a message pops up saying that I need to install directx9.0c and gives me the website to go to, to install it. I've installed directx9.0c and I've reinstalled it. I've run the dxdiag and it shows that I have directx9.0c. I'm at a loss. I want to include something just incase it could interfere with whats going on with the installation of the game. I had made the mistake of allowing a friend to borrow my laptop. He chose to surf the web without any spyware or firewall and my computer was loaded with adware, trojans, etc. After receiving my computer back it ran incredibly slow so I purchase spyware software and also a firewall. I've cleaned everything out of my computer through the scans (and believe me there was a lot), and I even ran my computer on safe mode and did a full scan of my computer. It runs faster and I believe I have everything running normal agian. Thanks in advance for any help!