How do i get rid of a trojan generic 10-hjf

[malpaso]

Hi all, my first post so please be kind to me if i have already made mistakes so here goes.
I have done a AVG scan in save mode and it came back with two trojan viruses, both are trojan generic 10-h j f. except one says infected embedded object, and the other says infected archive, it says they cant remove them. can anyone help solve my problem

 

[kimsland]

Trojan 10.hjf

Removal is AVG Delete file (to quarantine) not try to clean file

Did AVG give you the filename and location?

 

[malpaso]

Hi kimsland,
not I remember, it told me to delete the rar file which I did and also to empty me re- bin which I also did. but when I run avg it tells me i still have the trojan (

 

[kimsland]

Open AVG; single click on the virus vault, and select empty
Turn off System Restore (this will remove all restore points on your computer)
Start-->Control Panel-->System-->System Restore

Download CCleaner and remove all temporary files

Confirm AVG is updated

Either run a new scan,
or
Go to Start-->Search-->Maximize the window-->All files and folders-->More Advanced Options-->
Select to tick "Search Hidden and system files and folders
In the all or part of the filename (box) type *.rar
In the "Look In" box, confirm C drive
--> search
Hopefully AVG will pick it up

 

[malpaso]

Hi kimsland,
I will try what you say and let you know how I get on. Thanks for your help

 

[malpaso]

Hi kimsland,
sorry about the time delay, tried what you said but I am afraid every time avg does a scan it says I still have the trojan (
thanks for your help though

 

[kimsland]

Download and Run Malwarebytes' Anti-Malware

Also, if the above does not remove it please complete all steps in:
Viruses/Spyware/Malware, preliminary removal instructions
These steps were pinned to the top of the Security and the Web
And in most cases will remove all Virus/Trojans... so forth