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HP Pavillon dv2500 no sound card

By -=jeovel=-
Sep 7, 2012
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  1. Hi
    im new here in this site

    im asking for some help about the laptop one of my customer
    I hope you will respond me..

    the problem is cannot install the audio driver after he downgrade
    his laptop from vista to windows Xp sp3
    I got the driver in hp support the microsoft UAA bus driver for HD
    and conexant universal device
    no problem in the installing of UAA bus driver but
    when I install the conexant the problem appear
    and says error
    I try to run dxdiag and find the sounds
    but nothing appear any sound devices

    I would like to get some idea if the problem
    is the hardware sound card or just only the audio driver

    thank you
  2. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +242

    You will need to find Xp drivers , You can do this by going to www softpedia.com or going to the manufactures web site for each device. Or you could go to https://www.slimwareutilities.com/index.php and download there free software drivers program. The card maybe bad but it just maybe the case of the drivers. I have had this happen when switching from vista to XP. Goodluck.
  3. Zoltan Head

    Zoltan Head TS Booster Posts: 247   +27

  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183


    Have you been able to fix your problem? If not yet, another possible cause comes to mind. Please provide the following info so I can check

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Attach it to your next post by clicking the Upload a File button

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