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HP System Recovery Freeze at Boot

By MaryamJan
Feb 10, 2014
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  1. Hi, I am very new to this site, I am also not good at computers. I tried doing a system recovery to factory settings on my HP laptop (running windows vista) but once the computer restarts it just freezes at a blank box called "dialog" (the window in the back is blue).

    Help please!
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    So you got past this screen...
  3. MaryamJan

    MaryamJan TS Rookie Topic Starter

    Yes....after about 8 hours. I right-clicked on the C drive, and it said I had no permissions (someone name trusted installer?).....I gave myself full control. Then I was able to restore to factory settings.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Okay, that's what I figured... Thanks for coming by:)

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