Inactive IE unresponsive/long load times & screen freezing

[Russ_D]

install.rdf.vir;C:\Qoobox\Quarantine\C\Program Files (x86)\Complitly\support@Complitly.com;Adware.Searcher.1222;Incurable.Moved.;

 

[Jay Pfoutz]

Check for proxy server

Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.

• Now click on the Connections tab and then the Lan Settings button
• Under the Proxy Server section, please make sure the checkbox labeled Use a proxy server for your LAN is unchecked. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen.

Please download the Fix IE Utility to your desktop.

Before running the utility, make sure that all your Internet Explorer windows are closed!

• Extract the contents of the .zip file to your desktop.
• Double click the Fix IE Utility button to run the tool.
• Click Run Utility
• Click OK when you see 'Re-registered all files'
• Open Internet Explorer and see how it works.

Then, let me know how it all is functioning.

 

[Russ_D]

Hi - no change in performance unfortnately.

Some pages are fast to load, such as Google. Others partially load and take a long time before being able to select hyperlinks and enter text for log in boxes etc. Other pages simply time out and do not load at all

 

[Jay Pfoutz]

Please copy and paste the following in to Notepad:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"GlobalMaxTcpWindowSize"="256960"
"TcpWindowSize"="256960"
"DefaultTTL"="64"
"EnablePMTUDiscovery"="1"
"DisableTaskOffload"="0"

[HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"MaxConnectionsPerServer"=dword:00000010
"MaxConnectionsPer1_0Server"=dword:00000010

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"MaxConnectionsPerServer"=dword:00000010
"MaxConnectionsPer1_0Server"=dword:00000010

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\RemoteComputer\NameSpace\{D6277990-4C6A-11CF-8D87-00AA0060F5BF}]

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters]
"SizReqBuf"="16384"

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanWorkstation\Parameters]
"MaxCmds"=dword:00000064
"MaxThreads"=dword:00000064
"MaxCollectionCount"="65535"

Then click File > Save as
File name: internetFIX.reg
Save as type: All Files
Location: Desktop

==

Once saved, Exit Notepad, and double-click on internetFIX.reg and confirm the prompts.

Then, restart your computer.

Let me know if this works or not.

 

[Russ_D]

No change again - Google loads within a few seconds and Youtube took 3mins to load. Not sure whether the adverts have any implication as they are the last thing to load before being able to proceed to the next page

 

[Jay Pfoutz]

Whoa..where ya been?

DDS Scanning

Please download DDS by sUBs from BleepingComputer.com or Forospyware.com and save it to your Desktop.

Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.

• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
• Notepad will open with the results, click Yes to the Optional_Scan
• Please follow the instructions that pop up for posting the results. Post only the contents of both logs.
• Close the program window, and delete the program from your Desktop.