Laptop crashed and says no OS now

[LadyBlueEyes51]

I am hoping there is some smart, kind soul who is willing to help me with my laptop computer. It crashed a few days ago and now I need help. I have reinstalled the wipe and reinstall disk but says no OP now on blank screen that has a blinking cursor. It loads and gives name of Computer company first.

I do not know what to do now or what to do next...

I also do not know what a Tag is....so I can not add any to this post.

 

[Route44]

My concern here is that your hard drive crashed meaning there is something physically wrong with the disk. Do you have a friend or an associate with working tech knowledge?

 

[LadyBlueEyes51]

Response to Route66

Yes, and he looked at it and said everything is fine except that the recovery disk that I had gotten when I bought the computer had Vista windows home basic 32 bit edition and it was not the full edition.


His notes to me were this:


F2

Enable Built-in LAN


I disabled LAN, so it wouldn't attempt boot.


Went through recovery successfully.


Computer won't go to O.S. and if I was in PA I would love going fishing too !!!

 

[Route44]

Excellent! You have a knowledgeable friend there. Just for clarification, at the bottom of your last post are you saying that the computer still won't go to the OS?

Pennsylvania is great for fishing and beautiful as well.

 

[LadyBlueEyes51]

Yes, Route 66. The friend I have is actually a software developer and they are in the middle of moving their family...to a different neighborhood, that is why he just made notes for me and brought the computer back.

They have two little girls and are going to begin building a new home, so kind of super busy at this time in their lives. Lots of things going on for them.

The machine boots up....shows the Toshiba logo and then goes to the Blank DOS type screen

Top line says...No Operating System detected.

blinking cursor on the next line

I can not move it or make anything else happen. I tried to contact Microsoft but ended up getting some people in India who want to sell me a year of service insurance and they state they can fix and will continue to maintain my computers for the next year....for a fee of $289.95. They wanted me to give them access to my computer under LogMeIn123.com

Did not take that option.

Decided to look for help here.....and if I am going to give anyone remote access into my computers it will be someone I have learned to trust and are in the USA.

So I am not sure what to do at this point, hence my reason for posting a Help Thread.

 

[Route44]

Okay, open up your side panel, find your harddrive, and tell us the name/manufacture of your drive, i.e. Samsung, Western Digital, Seagate, Hitachi, etc.

 

[LadyBlueEyes51]

Hard Drive Newbie for sure

Ok, I have opened up the back on the computer. I see a navy blue rectangle with silver spots on it and it says:

Vendor: Tripod
Made in China (imagine that!!)

Next item in silver backed with large round holes that are black:

AMCW1071000 YDMK 1A 073H

Next is green and is in the middle:

K000044610 WK713T

K51713108098 PK052004A10

Next item is silver in color:
s# 62738054069B
Askey Computer Corp
Toshiba Corporation

Computer is Toshiba Satellite A135-S2386 System Unit
Part # PSAD6U-01D00D
Serial # 37272369K

Wireless LAN
WIFI certified

 

[LadyBlueEyes51]

Route66

If you think it would be best to drive to St. Louis and take the machine to Best Buy to their computer repair department then I will do that.

I totally do not know what I am doing.....only doing as best as I can to follow your directions.

I assure you I am not nearly so innocent in other areas of life, finance, fishing, etc.....

 

[Route44]

Hey, we all start somewhere. I first got into reading minidump files here back in 2006 because I had a brand new build that was BSODing for 3 months straight and it was a former poster here who read my files and pointed out it was my firewall driver. From then on I learned how to read these files because I hate it when other people have PC problems.

As for Best Buy and their Geek Squad in a word: NO! Seriously, in the tech world they are a joke.

1. See this link and download the Windows version onto the desktop screen of another system: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/WarrantySupport/SoftwareUtilities

2. Place blank CD in the DVD drive; double click the icon, and whatever burning program the system has should pop up.

3. Burn it to the blank CD.

Now in your system...

4. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS but we'll cross this bridge if needed).

5. The test will engage seconds after you boot-up.

6. Run the tests and give it all the time they need.

 

[LadyBlueEyes51]

Route66

I received your instructions and I have attempted to do as you have instructed.

The Discs that I have are TDK DVD-R 1-16x speed 4.7GB

I have no idea if that is near what you suggested or not....but I downloaded the link you told me. Windows Diagnostics Tool Ver. 1.12 to the Desktop of my new HP Pavilion g7-1139wm Notebook PC.

Then I put one of the discs in the Drive E (for CD style discs) and told it to burn onto the disc.

It ran a few moments or so and then it said something about opening the disc drive and then it popped open

I took the disc and put it in the Toshiba (Sick) Computer and booted it up.

I could hear it whirling and then I saw the Toshiba brand on the screen and then it is showing the same thing on the screen as before

Operating System not found
with cursor underneath on a blank black screen

I have not done anything else to it, the disc is still in the drive but as far as I can tell it is not doing anything. I do not hear it whirling any longer

 

[Route44]

Okay, first the drive will open after it is done burning the utility to the disk. So that part was done right. I want you to try another hard drive diagnostic utility.

Go to Seagate's website and find their free harddrive diagnostic utility called SeaTools for Windows.

1. It is an ISO file. Download it to the desktop screen

2. Place blank CD in the DVD drive; double click the ISO icon, and whatever burning program the system has should pop up.

3. Burn SeaTools to the blank CD.

Now in your system...

4. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS).

5. The test will engage seconds after you boot-up.

6. Run the Short DST and especially the Long DST.

* This will take some time, especially the Long DST but well worth it.

 

[LadyBlueEyes51]

Computer is functioning

Route66

Thank you for all your help !! I am not sure I have everything fixed correctly but the second link you sent me I got it installed after I figured out how to change to the CD disk drive as the first bootable drive.

Talked to Belkin and they helped me make sure I got the router connected correctly and the computer is up and running and will connect to the internet.

Still wondering if I should go back in the F2 area and change the first bootable drive back to what it was rather than the CD. Or does the computer do that itself when it is turned off and back on again?

Much thanks...I am amazed that you were able to talk me through these processes and get it fixed without the NO sqaud...as you told me. Laughing....I am very happy.

 

[LadyBlueEyes51]

Thank you to everyone who helped me...

Thank you for showing me the way to make repairs to my computer. I appreciate the support from everyone.

Sorry to Route44 for my typing error by calling you Route66.... It is the old name to the highway here and I did not even realize I made this error until now. I did not know it traveled to where you are located or are you just a fan of the old Route44?

 

[Route44]

Hey, no problem! I am really glad things are working out for you. You can leave the boot order as is. It won't hurt anything; the system will be fine. Keep that disk. It is a good diagnostic utility.

Route 44 is a two lane state route in northern central Pennsylvania running through miile upon square mile of absolutely beautiful woods, hills and mountains with some world renowned trout streams. We've been going there since I was a kid and won't tell you how long ago that was.

Have a good day - Route44