I will start by saying I do not have all the details yet as I am picking up a faulty laptop on thursday, but would like first impressions... This laptop will not save documents or files to the hard drive. They are there when initially saved, but disappear when the system is next switched on. System restore to before this happened the first time did not solve it. I am looking at a full format and re-install of windows to try and solve... Any other ideas of something to try before I do that?