Laptop is screwed. Need an answer

By McCam ยท 8 replies
Jun 18, 2009
  1. Ok so here's the deal: Norton System Works Basic gave me a message saying there are 6 potential problem files. So I did some kind of scan and went bazerk deleting a bunch of stuff and likely important. Here's why - All my .exe files are now .ink. I cannot access My Computer, Control Panel or ANYTHING! I've tried downloading software to fix the .exe file but when I try to run the software it goes to Launch Application and choose program. What is goin on and how can this be fixed? I am totally screwed?
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    >> just what make/model is your laptop? and details of your windows version?
    >> Do you have the installation CDs for your operating system?
    >> At just what point do things go south? Can you boot normally? Get through windows startup? And then what? when does first problem occur (as makes a difference to know just what is possible as to approaches)

    Sounds like
    issue 1) is fixing your HD so your windows works again and boots/starts
    issue 2) is getting access to your files for recovery/backup so if you do need to reinstall Windows to your HD you first get your personal stuff

    Or do you have backups of anything?
  3. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Have you tried running any virus/spyware scans on your machine?

    Just to add onto LookinAround's suggestions :)
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    And as snowchick7669 aptly points out: Have you been able to try running any virus/spyware scans? :)
  5. McCam

    McCam TS Rookie Topic Starter

    It's a Dell Latitude installation CD and no backups as I got it second hand with everything installed. I can boot normally and get through startup...obviously wireless works as well. Everything else can't be accessed and nothing can be installed or recovered. Therefore, doing a spyware check can't be done since the installation won't work. I tried system backup on safestart with prompt but it always fails.
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Since you can't get anything to run and you don't have any boot cds, a possible approach to your problem would be to use a friend's computer to
    >> Download bootable CD images you can then burn to CD
    >> Then use that CD to boot up to try to fix your computer

    As snowchick7669 noted, running an A/V is a good first step. What A/V do you use? As it might be good to see what they offer by way of bootable 'rescue" CDs. Or see this link. Would recommend trying. Avira. You might also try check first if you can simply do any "online" scan first as well (might work as an online scan with needing to do any program downloads)
  7. raybay

    raybay TS Evangelist Posts: 7,241   +10

    It is worth a check, not for now, but later... go to the Dell website and register that laptop in your name, address, and phone... give it 7 to 14 business days for Dell to verify whether it has been reported stolen, then call and request a new copy of the boot disk. If they have no record of sending one out for that Service Tag number, they will mail you a new Windows Instal Disk Service Pack 2, to the newly registered address.
    If they have already mailed one out sometime in the past, they will sell you one and charge you postage... but it still becomes very handy... and the cost is only $27 or so.
    You will have to download the drivers from the Dell Site, as the orginal drivers are not mailed out... but if there is something else, like a special sound or video or DVD software, they will send that along.
  8. shossofe

    shossofe TS Enthusiast Posts: 47

    huh, that's weird. Try running an anti virus check and a spyware check. If nothing goes, you can always back up your important data and reformat your computer to a new MS OS.

    For anti virus checks: I reccomend going to the trend micro site to have a free online inspection. Currently I am using nod32 and it picks up everything bad in my pc so that is also good.

    for spyware: I am using SUPERantispyware (a really suspicious name but still, it works like a charm)

    i also use around 2 to 3 other spyware removal programs so try everything you could first

    and if nothing works, reformat after backing up your data to an external hard drive/flash drive
  9. raybay

    raybay TS Evangelist Posts: 7,241   +10

    On our customer machines, Trend Micro leaves stuff in the registry that are just plain difficult to remove... and we see nothing special about the Trend Micfro inspection...
    Nod32 remains very good... whatever pleases you is the right one.
    We like Avast and Avira Antivir, SuperAntiSpyware, MalwareBytes and Windows Defender for most folks... But if you go dangerous places, you need tools up to the task.
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