Latest Adobe Premiere patch fixes exploding speakers glitch

mongeese

Posts: 484   +109
Staff member

“I was working on a project, MacBook volume was about on half, when suddenly an audio bug occurred with really loud screatching noise and not letting me pause it. After it stopped, the speakers were really quiet, and after the next restart they were clearly blown,” says one Adobe Premiere user.

According to a variety of user reports, the issue occurs on 2018 MacBooks as users attempt to run an audio effect on a silent track, or as they add effects to tracks as they play. The MacBook immediately starts making a very grating, painful noise at its maximum possible volume for one to two minutes, before the speakers make a percussive “bang” or “pop” sound. A couple of users say that the speakers’ quality and volume are greatly reduced afterwards, but for most the speakers don’t work at all.

Adobe responded to the reports with a very generic statement which is clearly designed not to admit they caused any damage they might have to pay for. “Adobe had a small number of user reports about an issue in Premiere Pro that could affect the speakers in the latest MacBook Pro. Adobe has released a patch via the Creative Cloud app to help address this issue. Please update to 13.0.3.”

According to the patch notes, the update fixes:

  • Extremely loud noise when playing a project and adding an effect

  • Crash or a screeching sound when switching between EQ presets in Essential Sound > Dialogue during playback

  • Audio buzzing across a transition when routing audio to multiple track outputs with effects

  • Audio output buzzing when playing silence with an effect on a submix track

Regardless of what device you’re on, we strongly recommend checking to see if any Adobe applications you have installed are up to date. For small patches like this they should update automatically, but if not, go into Adobe Creative Cloud > Apps and you should see any updates available there.

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Evernessince

Posts: 5,464   +6,145
Imagine if you had headphones on? *shudder*

I've had that happen to me before. Back when I had an ASUS Xonar sound card I received a very loud screeching when watching a movie. Turned out to be fairly common. Had to switch to community drivers to fix it. Asus support was terrible and didn't help a bit.

I learned my lesson and never bought another ASUS sound card.
 

Zorak

Posts: 50   +16
Somehow this doesn't come as a surprise. Always knew that Adobe was secretly evil.
 

Steveb8189

Posts: 59   +57
Surely the sound card drivers should stop any commands that are actually loud enough to blow the speakers?
 

Dosahka

Posts: 219   +83
Nice, see if it works, one of my user had like 4 repairs on his Macbook Pro, only original part is the display. Everything else has been replaced at least 2-3 times, if this isn't help then there will be a 5th time...haha
 
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Badvok

Posts: 318   +163
So MacBooks have audio hardware that can overdrive the speakers. Sounds like an engineer should be getting fired. But then it is Apple and they'll always have the excuse that it's you that is using it wrong.
 

TheBigT42

Posts: 524   +429
"MacBook immediately starts making a very grating, painful noise at its maximum possible volume for one to two minutes"

Why would someone let that noise continue that long? Shutting down the computer to stop the noise would be the first thing I would do.
 

Dosahka

Posts: 219   +83
"MacBook immediately starts making a very grating, painful noise at its maximum possible volume for one to two minutes"

Why would someone let that noise continue that long? Shutting down the computer to stop the noise would be the first thing I would do.

I've been experienced that, you are unable to turn the volume down when it happens, turning off a macbook with touchbar takes at least 10 sec (press and hold the power button), when it happens basically Premiere was just turning the volume above the maximum and when it happened (in a matter of seconds) your speaker already blown.
Only way to end this was to stop using Premiere with the built in speakers and use monitors (not not external display :D ) or headset.
 

Bp968

Posts: 209   +154
"MacBook immediately starts making a very grating, painful noise at its maximum possible volume for one to two minutes"

Why would someone let that noise continue that long? Shutting down the computer to stop the noise would be the first thing I would do.

I've been experienced that, you are unable to turn the volume down when it happens, turning off a macbook with touchbar takes at least 10 sec (press and hold the power button), when it happens basically Premiere was just turning the volume above the maximum and when it happened (in a matter of seconds) your speaker already blown.
Only way to end this was to stop using Premiere with the built in speakers and use monitors (not not external display :D ) or headset.

Another fix would be to use something other than a macbook.
 

Dosahka

Posts: 219   +83
Another fix would be to use something other than a macbook.

Tell that to Logic Pro X users, you will find yourself quickly outside of the office.
Although I somewhat agree, windows does not justify all the needs every time for everyone. I won't go into details but rather not compare windows to mac or vice versa.