MalwareBytes shuts down after scan

By lynchie
Jul 8, 2010
  1. I'm working through the 8 steps, and I ran MBAM which found ~30 items infected. But when I click ok at the end of the scan, it just closes down. Is this a problem with MBAM or is whatever the infection is closing it down?
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Try uninstalling Mbam. Then reinstall and scan again to see if you get the log. IF you still have the problem, run the following first, then the Mbam scan:

    Please download randmbam.exe

    It will try to create random names and shortcuts for Malwarebytes Anti Malware(MBAM) if you have it installed already..
    Please reboot your computer in Safe Mode by doing the following:

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Then download exeHelper to your desktop.
    • Double-click on to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • Post the contents of exehelperlog.txt (Will be created in the directory where you ran, and should open at the end of the scan)
      [color=redNote:[/color] If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Once done, try running a scan again
  3. lynchie

    lynchie TS Rookie Topic Starter

    Thanks Bobbye.

    In the interim I restarted my computer and my antivirus went nuts. I managed to run MBAM and it found 300 (!) bad things (mainly fake-AV). It deleted them, and things seem better, but I still occasionally get a new tab pop up with google in it for no reason. Just about to run GMER and will report back.

    If it's still helpful the exeHelper log says

    exeHelper by Raktor
    Build 20100414
    Run at 15:50:48 on 07/08/10
    Now searching...
    Checking for numerical processes...
    Checking for sysguard processes...
    Checking for bad processes...
    Checking for bad files...
    Checking for bad registry entries...
    Resetting filetype association for .exe
    Resetting filetype association for .com
    Resetting userinit and shell values...
    Resetting policies...

    Seems clean...
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Okay, good. Please finish the other scans and leave the logs. I'll review the, together.
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