Mcafee uninstall

[ferris1]

Hi there
I purchased a Dell system a mth ago with Mcafee. The security centre was pre-installed, I activated it via web but then the full install of Mcafee hung!!?? After long consults with Dell helpdesk we decided to uninstall then re-install from CD. Uninstall did not work. We then tried Mcafee removal tools MCPR and MCPR2. They did not work. Error msg "clean up failed - clean up already running". (This is dumbfounding as I checked all processes via task mgr and it wasnt "already running").
The Dell techo then decided the program had to be manually removed. He spent next hr deleting files and registers and recommended I switch to AVG. I downloaded it from Grisoft and tried to install - no good - the install hung while mid stream. I have tried it many times and it always hangs. I also tried Zone Alarm install and it also hung.
In total frustration I tried to reinstall Mcafee from the CD. Again no success. The basic security centre is installed but all of the modules failed.
Searching forums it appears Mcafee is notoriously hard to uninstall and leaves remnant files in many places which cause conflicts with other products and apparently itself!?
I then went on a manual clean up binge in temp files, internet cookies/history, then regedit, prefetch and msconfig for AVG and Mcafee. I also downloaded a Mcafee cleanup tool called McRem2. After dealing with anything I could find high and low I tried again to reinstall both Mcafee and AVG. Both processes still hung.
I am now out of ideas short of wiping my hard drive and re-installing Vista. I can assume there r still remnant files there causing a conflict.
Can anyone help me???
Many thx
Ferris

 

[kritius]

Uninstall McAfee

Note : You should first attempt to remove your McAfee consumer products using Add/Remove Programs in the Windows Control Panel (Programs and Features, in Windows Vista). This is the best method. After uninstalling using Windows Add/Remove Programs, run the McAfee Consumer Removal Tool (MCPR.EXE) to ensure successful removal of all McAfee references.

Download the removal tool from HERE

• Click Save and save the file to any folder on your computer.
• Navigate to the folder where the file is saved.
• Make sure all McAfee windows are closed.
• Double-click MCPR.EXE to run the removal tool.
  • Note: Windows Vista users must right-click MCPR.EXE and select Run as Administrator.
• Restart your computer after receiving the message CleanUp Successful.

 

[ferris1]

Still Mcafee aaarrgghh

Hi there kritius. Thx for response but as per below I have already tried it............. "We then tried Mcafee removal tools MCPR and MCPR2. They did not work. Error msg "clean up failed - clean up already running". (This is dumbfounding as I checked all processes via task mgr and it wasnt "already running").
The Dell techo then decided the program had to be manually removed. He spent next hr deleting files and registers and recommended I switch to AVG."

I get the above error when running MCPR???

Any ideas?

 

[kritius]

Ill look into it.

: Download and Run DSS

Download Deckard's System Scanner (DSS) to your Desktop. You must be logged onto an account with administrator privileges.

• Close all applications and windows.
• Double-click on dss.exe to run it, and follow the prompts.
• When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<- this one will be minimized.
• Attach the main.txt and the extra.txt in your reply.

 

[ferris1]

OK bud - will do tonight (I am in sydney). off to work now - cheers

 

[kritius]

off to sleep now, up in 6 hours, ill be here waiting anyway.

 

[kimsland]

What about "Windows Installer CleanUp Utility"

 

[kritius]

Worth a shot, I was going to see if I could get it by the DSS scan but this should be easier, give it a shot, if it for some reason doesnt work try the DSS.

 

[ferris1]

Kritius
Have a Guiness on me! Yes the DSS helped a lot - it showed me where the old log file was that made PC think MCPR was already running. Deleted that, got rid of Mcafee.
THEN I found AVG went to 99% install and then stopped! Googled the error msg "%1 is not a valid Win32 application". Apparently this is a footprint of the Bagle worm! I have cracked it! The underlying problem was I had a bad case of Bagle worm. I ran the Trend Micro on line scanner and it picked up and fixed the worm perfectly. This worm blocks any installs of anti virus tools. Now I have AVG installed and running smoothly.
Cheers
Fosters for Ferris!

 

[kimsland]

Bagle, otherwise known as Beagle.MO@mm removal tool: http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FxBgleMO.exe

Although it's removed, you might want to run the removal tool to be sure, information on its usage here: http://www.symantec.com/security_response/writeup.jsp?docid=2004-031414-1418-99