Balmer was an *****. Hopefully this guy is not. Innovation and steering technology trends are noble pursuits. Not listening to your customer base and shoving things down their throats is not the direction Microsoft should be going. Windows 8 and Xbox Kinect come to mind as recent examples. The best companies bend and innovate according to the needs and wants of their customer base. Microsoft became very conceded under Balmer and they had several failed ventures as a result.