Microsoft customer satisfaction drops to almost Vista-era lows

[Guest]

As a Ex-Windows 8 user, I see the OS as improved in some performance areas however plagued by so many hilarious mistakes by Microsoft to the point where you often ask yourself the question: "Why?"

Where is the start menu? Yes it's a question done to death but it's something that's too important in a Windows Operating System. As a Microsoft developer, you don't just remove an aspect of the Operating System that's been playing a fundamental part with Windows OS for more than 15 years. Even if Microsoft thought "It's the best design choice for the OS" or "Modern UI is replacing this aspect" at least give the consumer the option of switching on the start-menu. Yes Windows Blue is bringing back the start-menu but it only bringing the user to the METRO UI. The very fact that I had to install 3rd party mods to make Windows 8 bearable is saying something. C'mon Microsoft, this is silly.

Again with the Metro UI (and yes this may be fixed with Windows Blue), why did Microsoft force us onto the Metro Interface instead of giving us the choice of defaulting to desktop? This is anti-consumerism right here.

[/end rant]

 

[Guest]

The kernel could be the most wonderful thing in the world, made with sugar and spice oh and unicorn laughter...and it will all be irreverent if the UI is ****...Hi Win 8!

 

[cliffordcooley]

But lets put common sense and reasoning aside because apparently everyone displeased by this UI ( on a PC) is are only complaining because they love to hate on MS. Remember the win 7 release after vista? Remember all that hate and gnashing of teeth for that horrible win7? Hope you do because I don't, so help me remember by sharing what ever the hell you are smoking!

Being a moderator on a Windows 7 forum for over 3 years, I don't remember all the hatred either. I must be getting senile, perhaps you could jog my memory to.

But then it could have been all my personal excitement, clouding all those bad experiences. I'm one of the head members here bashing MS for Windows 8. When Windows 7 came out, I had a quite different opinion. I'm not bashing MS for additional development, I'm bashing them for what they took away from Windows 7. Most of which was not taken by necessity.

 

[Raoul Duke]

I have never had any complaints with Windows 8. Although, at first, you gotta learn some things that are newer to you but in the end it proved to be the same learning curve that was involved with Vista.

I think it cannot be gotten around that 'Metro' touch centered apps are just not a good plan for non-touch desktops, especially in business.

 

[TheBigFatClown]

The kernel could be the most wonderful thing in the world, made with sugar and spice oh and unicorn laughter...and it will all be irreverent if the UI is ****...Hi Win 8!

I couldn't have said it better myself. Glad that it isn't just "tweens" responding to this thread. We already know that they think Windows 8 is orgasmic.

 

[TheBigFatClown]

But lets put common sense and reasoning aside because apparently everyone displeased by this UI ( on a PC) is are only complaining because they love to hate on MS. Remember the win 7 release after vista? Remember all that hate and gnashing of teeth for that horrible win7? Hope you do because I don't, so help me remember by sharing what ever the hell you are smoking!

Being a moderator on a Windows 7 forum for over 3 years, I don't remember all the hatred either. I must be getting senile, perhaps you could jog my memory to.

But then it could have been all my personal excitement, clouding all those bad experiences. I'm one of the head members here bashing MS for Windows 8. When Windows 7 came out, I had a quite different opinion. I'm not bashing MS for additional development, I'm bashing them for what they took away from Windows 7. Most of which was not taken by necessity.

I think the Start Menu was removed to more easily herd the sheep into the Windows app store. If your busy looking at your start menu you can't be spending money in the Microsoft store.

 

[Raoul Duke]

I can't get those people!! windows 8 is amazing, my pc start up and power off is amazingly improved, it now starts in like 10 seconds compared to about 1 minute when I was on windows 7, beside that everything is working perfectly with no problems, I really don't know what is problem with windows 8, for me its amazing and people must give it some time before they make there decision, all people around me who says that windows 8 is not good they never tried to learn all its features and they only used it for one week for maybe two not more!!

Seriously, you must be getting paid by Microsoft. I use Windows 8 from when it was first available because I could upgrade from Win 7 Home, to Win 8 Pro for $40 CAD and after a few years was a little bored with Win 7. The only way I can live with it was to buy Stardock Start8, set it up to boot directly to the Desktop, create a Win 7 start menu and delete every Metro tile that was deleteable. I'm tired of this sh it that says the only people that dislike it have never tried it or have only used it for a week or two. The lack of Aero also does not make my day. The most advanced processors and graphics cards in the world are available and we are being told that the boring flat interface is 'Modern'. I like Win 8 configured like I have it. Better task management, better memory management etc, but a lot of its features are a turd wrapped in gold foil and being sold to the consumer as an improvement.

 

[cliffordcooley]

I think the Start Menu was removed to more easily herd the sheep into the Windows app store. If your busy looking at your start menu you can't be spending money in the Microsoft store.

I've got news for them, I wouldn't be spending money in the app store anyway.

Seriously, you must be getting paid by Microsoft.

That thought crossed my mind as well.

 

[Raoul Duke]

Not surprising. We think Windows 8 is very bad.

Speak for yourself. I like it a lot.

Speak for yourself, I don't
As mentioned Metro is a turd wrapped in gold foil and being sold as an improvement. And I am a user of Win 8 and have no plans on going back to Win 7
Boot times being mentioned as an improvement as big as the invention of the wheel. I turn my desktop on in the morning and off when I go to bed. I could care less if it took 5 minutes. Just give me time to get my coffee and get my thoughts in order before I go to work or whatever on the computer. Yet XPlayer is getting excited over saving 50 seconds boot time over Win 7. Takes me that long to pass a good fart and get resettled on my chair. Get real folks.

 

[McNasty]

You guys act like MS pays attention to customers satisfaction surveys, LMOA. I've worked in IT since graduating college in '93. I've worked as a system engineer most of my career ALL for fortune 50 companies. I even got an MCSE on Windows NT 4, back in the day &I have NEVER gotten a survey from them. They do not care what corporate customers have to say so why do you think they are going to listen to regular users? Just stay on Win7 until Google gets their OS together.

 

[Raoul Duke]

Captaincranky, I doff my hat to you, reading your comments and rebuttals is becoming the best thing in this forum. Puts a large smile on my face and mirth in my heart.

 

[cliffordcooley]

Just stay on Win7 until Google gets their OS together.

As much as I hate Google, I may be looking into their OS if MS keeps going in the same direction.

 

[Railman]

Why not Linux? Does not have the bloat of MS and has a fair number of professional programs to boot. You are not stuck with one GUI either.

 

[Raoul Duke]

Why not Linux? Does not have the bloat of MS and has a fair number of professional programs to boot. You are not stuck with one GUI either.

Because, unfortunately, I find it is much, much easier to install things and get things done with my windows pc. Recently tried a Mandrake (o.k. I know Mandriva, but I hate that name) boot off the DVD into an OS and windows is still much easier.

 

[Guest]

Here is the thing. Windows 8 as an "OS" is a really good improvement over its predecessors (which is saying a lot since Win7 is very good) it's faster, more stable and secure. The problem comes with the "Interface" and how you interact with it, Let me explain. Microsoft made the right choice by creating an OS with touch in mind, since as much as people try to deny/hate it, touch input will be pervasive. However, MS did wrong by "Imposing" a touch based interface and gestures on devices that have no touch screens or even touch pads. Touch gestures just doesn't cut it on an environment that relies on a mouse, that's why the whole "Windows" interface has been so successful ever since it's creation. Win8 Gestures are great on touch enable devices but horrible on "Non touch"
Sadly, people just spew the words "Bad, horrible, useless... etc" to Win8 as a whole, not just to refer to the shortcomings of imposed touch dynamic on non-touch computers. What MS should do with the upcoming "Blue" update (Why not call it a service pack!?) is to give people the ability to choose to enable/disable touch gestures and enable/disable apps forcing you to switch to the Metro interface.

 

[Guest]

You are the cancer of the internet I hate windows 8 res has nothing to do with the performance

 

[captaincranky]

....[ ]..... Microsoft made the right choice by creating an OS with touch in mind, since as much as people try to deny/hate it, touch input will be pervasive...[ ].....

I'm planning on bypassing "touch devices" altogether.

I will wait patiently for what I believe will be the next generation of user interfaces, "The Slobber Bib".

Since we've pretty much all become drooling idi0ts at the hand of the computer, I believe this is the next, most logical, way forward!

This would bring an entirely new meaning to the term, "GUI" (*).

(*) Pronounced, "gooey".....

 

[Guest]

Mac fanboi!

 

[cliffordcooley]

Mac fanboi!

Thanks for the confession.

 

[captaincranky]

Mac fanboi!

You do understand that, "admission absolves guilt",. is just rumor started by the Catholic Church to increase profit margin, don't you?

 

[DAOWAce]

And unlike Vista, they're releasing a real update for the OS, akin to what the 'Second Edition' upgrade was for Windows 98.

A real shame they've decided to change their minds now and not when they had the backlash with Vista. I still use Vista (see here for why: http://imgur.com/a/DXZ0G so I'm one of the people affected by their, what I would consider, selfish choices.

They stopped caring about the OS last year, yet still support XP no problem, even though Vista is 95% similar to 7. *sigh*

 

[captaincranky]

And unlike Vista, they're releasing a real update for the OS, akin to what the 'Second Edition' upgrade was for Windows 98.

A real shame they've decided to change their minds now and not when they had the backlash with Vista. I still use Vista (see here for why: http://imgur.com/a/DXZ0G) so I'm one of the people affected by their, what I would consider, selfish choices.

They stopped caring about the OS last year, yet still support XP no problem, even though Vista is 95% similar to 7. *sigh*

In this case M$ marketing "whizzes", (*) have decided that,"discretion is the better part of valor", and are sticking with the name, "Windows 8". This because they've realized that 8 is a pretty big flop, and people are likely to exhibit even more backlash to being charged for another OS license, than they did with the Vista / Windows 7 debacle.

I went from XP directly to Win 7, ignoring Vista altogether. All the while, listening to a bunch of crap about being a "Luddite" or whatever.

I have the most rudimentary edition of Vista on a budget laptop. I'll say this, it isn't a bad OS, but the only tangible improvement I can think of, is the native ability to run SATA drives as SATA without external drivers.

And that surely isn't worth a hundred dollar upgrade, at least IMHO.

(*) Whiz" is also a colloquial term for urinating.

 

[xplayer]

Seriously, you must be getting paid by Microsoft. I use Windows 8 from when it was first available because I could upgrade from Win 7 Home, to Win 8 Pro for $40 CAD and after a few years was a little bored with Win 7. The only way I can live with it was to buy Stardock Start8, set it up to boot directly to the Desktop, create a Win 7 start menu and delete every Metro tile that was deleteable. I'm tired of this sh it that says the only people that dislike it have never tried it or have only used it for a week or two. The lack of Aero also does not make my day. The most advanced processors and graphics cards in the world are available and we are being told that the boring flat interface is 'Modern'. I like Win 8 configured like I have it. Better task management, better memory management etc, but a lot of its features are a turd wrapped in gold foil and being sold to the consumer as an improvement.

hahaha I only pay money not getting paid here but ok for Aero and Appearance your right but that is not important to me I need my work to be done and yet there is more amazing improvement coming in version 8.1 read about it and I think start menu is coming back so be happy Microsoft will build there windows for us and they will improve it the way we want because they need us to buy it or else they will lose...

 

[xplayer]

Speak for yourself, I don't
As mentioned Metro is a turd wrapped in gold foil and being sold as an improvement. And I am a user of Win 8 and have no plans on going back to Win 7
Boot times being mentioned as an improvement as big as the invention of the wheel. I turn my desktop on in the morning and off when I go to bed. I could care less if it took 5 minutes. Just give me time to get my coffee and get my thoughts in order before I go to work or whatever on the computer. Yet XPlayer is getting excited over saving 50 seconds boot time over Win 7. Takes me that long to pass a good fart and get resettled on my chair. Get real folks.

ok for you 50 second is not important because you mentioned that you turn on your pc at morning and turn it off at evening ok that's good for you but think about other people who have a laptops and taking them with them every where to do there works and they need to turn it on and off so many times a day, for some people that seconds are important for them..

 

[captaincranky]

ok for you 50 second is not important because you mentioned that you turn on your pc at morning and turn it off at evening ok that's good for you but think about other people who have a laptops and taking them with them every where to do there works and they need to turn it on and off so many times a day, for some people that seconds are important for them..

Why don't you give the SSD credit where credit is due. I seriously doubt you would see such dramatic difference in boot time between Win 7 & Win 8, if both were running standard HDDs.

So, I'm sure everyone's tablet toy thingy boots like crazy.

And BTW, every time you watch a lousy movie you lose at least and hour an a half!

I just lost a few of minutes making this post. But am I bitter about it.....?

Um, let me get back to you on that.