Mozilla firefox bad image ... need help fixing

By bigdavido82 ยท 5 replies
Dec 5, 2009
  1. Hi,
    When I try to mozilla firefox an the following message opens: "firefox.exe - bad image" error comes up stating that C:\Program Files\Mozilla Firefox\ssl3.dll is not a valid windows image. I have run kaspersky anti-virus and turned back on my windows firewall since getting this alert. I also have taken all the steps detailed in the 8-step preliminary removal instructions and will attach the logs for ccleaner, malwarebytes, superantispy and hijackthis.

    Please help me get rid of this! Or should I just del firefox and re-install? I haven't done that yet bc I don't want to lose all my extensions, saved links, etc.


  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  3. bigdavido82

    bigdavido82 TS Rookie Topic Starter

    Thanks Kimland, I'll give it a shot.
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Before you reinstall, understand:

    ssl3.dll or ssl3 process info for Network Security Services.

    I had a recent update pop-up for Firefox v3.5.5. Did you get that update? If not, which version are you using?

    Are you trying to install Firefox, open Firefox or update Firefox? This is a bug in an earlier version of Firefox.
  5. bigdavido82

    bigdavido82 TS Rookie Topic Starter

    Yes I was using an older version of Firefox, 3.0.5 I think. Anyway I have since updated and re-installed the newest version. The other good news is I still have all my profile info as well so it worked out!

    Thank you guys for the prompt and very helpful responses!
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Thank you for the update.
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