My new Corsair RGB Elite Wireless doesn't have bass

What the hell is this....

The bass in my previous headset, corsair RGB wireless, died in may. But that's understandable since I've had it for 4 years. I just came back from the store now with my new RGB Elite Wireless and the bass & surround STILL DOESN'T WORK.

I've tried everything man. I ran my iCUE installer and repaired that ****. Rebooted. Still nothing.
I messed with the EQ presets settings, still nothing. I've uninstalled the headset in my device manager, then plugged the USB dongle back in. I did however notice that I got no message from windows telling me that it's installing the dongle again. Even after uninstalling the headset. I can't find the USB dongle in my device manager....