Need help with BSOD Event ID 41

Hello. I am running Windows 7 Pro 32 bit SP1 on my ancient HP Probook 5310m laptop.

Here is a link to my Speccy snapshot:
http://speccy.piriform.com/results/iov4GtGYbspjNNU6sIvu1LZ



Issue:

Yesterday, I got the BSOD with the following error message after restart:


"Windows has recovered from an unexpected shutdown"


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 6C000014
BCP2: 00000002
BCP3: 00000000
BCP4: 92896178
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\070122-37050-01.dmp
C:\Users\PS\AppData\Local\Temp\WER-69826-0.sysdata.xml


I have attached these 2 files to this post.


Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/1/2022 9:42:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP-5310m
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
<EventRecordID>397018</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP-5310m</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x6c000014</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x92896178</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>



Any suggestions on what the issue might be? Thank you in advance!
 

Attachments

  • Minidump.zip
    41.2 KB · Views: 0

Kshipper

Posts: 878   +209
TechSpot Elite
Problems like this could come from RAM modules that just need to be reseated. If you are comfortable opening up your laptop? Older model laptops tended to have small areas underneath that will give you access to just the RAM modules, so this might be super easy to do. Sometimes the RAM modules have to be replaced. If you have more than one module you can try booting and testing with only one module installed (just for testing purposes).

If that doesn't fix it then you really have to look hard at the main hard drive. Since you are running an old OS> Win7 32bit I will assume the HDD is worn out and this laptop would really benefit from a new solid-state disc (SSD). This would of course mean you have to reinstall Windows. Access to the HDD can also be very easy on older laptops. YouTube videos on the disassembly of your laptop will help a lot here.

If you have to go all the way in (laptop bottom cover off) then consider cleaning your cooling fan too while you are there. =)