Hello. I am running Windows 7 Pro 32 bit SP1 on my ancient HP Probook 5310m laptop.
Here is a link to my Speccy snapshot:
http://speccy.piriform.com/results/iov4GtGYbspjNNU6sIvu1LZ
Issue:
Yesterday, I got the BSOD with the following error message after restart:
"Windows has recovered from an unexpected shutdown"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 6C000014
BCP2: 00000002
BCP3: 00000000
BCP4: 92896178
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070122-37050-01.dmp
C:\Users\PS\AppData\Local\Temp\WER-69826-0.sysdata.xml
I have attached these 2 files to this post.
Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/1/2022 9:42:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP-5310m
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
<EventRecordID>397018</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP-5310m</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x6c000014</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x92896178</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Any suggestions on what the issue might be? Thank you in advance!
Here is a link to my Speccy snapshot:
http://speccy.piriform.com/results/iov4GtGYbspjNNU6sIvu1LZ
Issue:
Yesterday, I got the BSOD with the following error message after restart:
"Windows has recovered from an unexpected shutdown"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 6C000014
BCP2: 00000002
BCP3: 00000000
BCP4: 92896178
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070122-37050-01.dmp
C:\Users\PS\AppData\Local\Temp\WER-69826-0.sysdata.xml
I have attached these 2 files to this post.
Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/1/2022 9:42:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP-5310m
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
<EventRecordID>397018</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP-5310m</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x6c000014</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x92896178</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Any suggestions on what the issue might be? Thank you in advance!