Newegg apologizes for customer service shortcomings, will discuss matter on camera soon

[RudyBob]

Not fair? Do you know how many mistakes have to have been made for a broken motherboard to go to a customer and then blame the customer for breaking the motherboard when the package was never opened?
- First off Newegg turned down fixing a $500 motherboard for $100. The motherboard is worthless with a bad socket so why would they not get it fixed? What do you think their plan was for the broken motherboard? Shipping the motherboard to and from Gigabyte was a total waste of money. - When they got the motherboard back it was still broken and had a label on it saying it was broken, but somehow it was shipped to a customer without anyone opening the box and looking at the note from Gigabyte saying the motherboard is broken.
- When the motherboard was returned it still had the note from Gigabyte saying the motherboard was broken, but the people accepting the RMA ignored the note and blamed the customer for the damage.

yea I read the article

 

[waclark]

While I respect Tech Jesus willingness to talk crap to companies one thing I never liked and still don't like here is the willingness to give them the benefit of the doubt far more than what's warranted: This is just standard PR damage control: Expect no meaningful changes at all from newegg and *expect to get scammed* again and again.

By letting them attempt to tell their side they're already just minimizing the issue: "No it's just a small number of isolated cases, we're already getting that under control!" when years of customer abuse stories beg to differ this is just them getting caught and trying to say face: (@#$( Newegg, don't ever buy from them again regardless of their promises and empty apologies and crocodile %(!@# tears.

I've use NewEgg for years. Never had any issues with them. Are there "years of customer abuse stories", I haven't really heard any significant stories about NE. That doesn't mean they aren't out there.

 

[mgwerner]

My few returns to Newegg have been trouble-free. While it took a couple of weeks to get completely sorted out and refunded, that is to be expected (by me, at least) during a holiday season. My issue with Newegg is the 3rd party sellers they allow to host who have incorrect product descriptions. I wonder how many RMAs they could avoid if they got a handle on that?

 

[Gypsygib]

The number of cases whether isolated or not doesn't matter to the average person who paid hundreds of dollars for a product that didn't work, for not fault of his own, but can't exchange or refund because the company forwards the blame on them as a default.

Newegg sold a knowingly broken board to a customer and got so unlucky that they stumbled upon the 0.0001% of customers that they couldn't corporate manhandle.

Now they're all mea culpa. What about all the people with no influence and no real consumer protection aside from chargebacks who have no recourse but to be suspended from using Newegg ever again or eat the loss. Also, for some people, especially younger ones, they save up a long time to buy PC parts. They generally get a very harsh world lesson about unfairness when companies refuse to take responsibility for bad products. Imagine someone bought a broken open box GPU, they'd be out over 1k.

What newegg did should be criminal. It's the same as theft.

 

[erickmendes]

May Tech Jesus Save us all from the sin of the heretic resellers.

 

[McMurdeR]

May Tech Jesus Save us all from the sin of the heretic resellers.

He's been a great advocate all the same. I like his channel, he goes into great detail in his reviews.

 

[krisstarr]

This kind of stuff has been going on with NewEgg for several years, I used to buy everything from them and several years ago I got fed up with the Customer Service or the lack of it. Now I will not buy from them.

 

[krisstarr]

I've use NewEgg for years. Never had any issues with them. Are there "years of customer abuse stories", I haven't really heard any significant stories about NE. That doesn't mean they aren't out there.

Yes, I am one of many who used NewEgg as my primary source for computer parts. And years ago I quit buying from them due to their customer service or lack of it and the high prices.

 

[krisstarr]

I used to be Newegg's #1 fan back in the early 2000s. I would order parts and select the standard 3-day shipping, and the parts would show up the next day. Great prices, selection, etc.

The point at which that changed was when I realized that they had started using demand pricing. Haven't been back since.

Me too!

 

[erickmendes]

He's been a great advocate all the same. I like his channel, he goes into great detail in his reviews.

The three hardware youtubers I watch most is Linus, Jayztwocents and Steve, and that's just what I like about Steve, he goes really deep in his hardware analisys.

 

[waclark]

Yes, I am one of many who used NewEgg as my primary source for computer parts. And years ago I quit buying from them due to their customer service or lack of it and the high prices.

Prices are a different issue, aren't they? I do use NE to price shop Amazon and others. Sometimes they are better and sometimes not. Naturally low price and bad customer service is not a winning combination, but like I said, I've never had any real issues with NewEgg regarding customer service.

 

[Gypsygib]

I greatly respect and like tech Jesus too but I feel that his chanel may benefit from a team of varied personalities. Just in terms of popularity but if that's not a major concern ( he is already very popular) then status quo is good too. I just think his content is among the best and most in depth but the presentation could use a spark to two or just a bit more banter or liveliness.

More hanging with the fellas vibe than Sunday School but if it ain't broke, don't fix it probably. Maybe just a theme/tone change would do the trick. Just feel that given the quality of his content over other tech YouTubers he deserves more viewers.

Throw some stupid human psych tricks in there when presenting slides or something.

He's been a great advocate all the same. I like his channel, he goes into great detail in his reviews.