No Internet access, can't access antivirus program

[sfutcher]

I was on a website and realtime protection suddenly had 10 alerts. I hit quarantine for almost all but must have missed one. I hit halt internet traffic and now can’t access the internet. Everything froze and then the computer shutdown. Wireless laptop connected to router and that I can log on with. PC is Dell with XP. When I restarted the computer, I got a message saying that the computer was being shut down in 60 seconds and to save work. I cannot access the Trend Micro to run the scanner even when I try safe mode. Now I am getting messages that say securtiy center alert and want me to enalbe protection but I'm afraid to click that because it may be more viruses. I am currently trying a sysclean that Trend Micro had sent me beofre to see if that helps. Would really like some help as Trend Micro is closed until Monday. If I try system restore would I be able to access the internet and does it remove and files . Thanks, Sharon

 

[Tmagic650]

Sharon,
try a system restore. If it works you will only have to reinstall the Windows Updates... Hopefully you can perform a system restore

 

[Bobbye]

Sharon, you may need to reset your router.

Start> Run> type cmd> enter> at the C prompt type ipconfig /flushdns (note space before the /)

Exit the Command prompt when finished and shut the system down.-

• 
  [1]. Shut down your computer, and any other computer connected to your router.
  [2]. On the back of the router, there should be a small hole or button labelled RESET. Using a bent paper clip or similar item, hold that in continuously for twenty seconds.
  [3]. Unplug the router. Wait sixty seconds.
  [4].Now holding again the reset button, plug it back in. Continue holding the reset button for twenty seconds. Unplug the router again.
  [5].With the router unplugged, start your computer.
  [6].Connect to the router again. Then turn the router back on.
  [7].When it stabilizes, reboot your workstation and try to access the internet. If you have any issues, access the Router configuration page and re-enter your authentication information.
  [8]. Reboot the system and test the internet. You may have to reconfigure the router settings based on your setup.

NOTE: this does not get rid of malware. But if that was a cause of the problem, it should get you up again so you can check security out.

 

[sfutcher]

Thanks for the help. After posting this, I started getting messages about trojans and worms being on the computer and to click and enable firewall, but I wasn't connected on-line and things looked suspicious. Then something installed and things got worse so I called someone to come look at it and it ended up that the computer was really infected and system restore wouldn't have helped and we had to reinstall everything. I am now using firefox instead of windows explorer. He also added Adblock plus (is that good?).

Thanks! Sharon

 

[Tmagic650]

What antivirus are you using now? You should be ok, as long as you keep Windows updated and do malware scans regularly

 

[sfutcher]

Trend Micro. I have the windows updates set to automatically download.

 

[Tmagic650]

Ok... Happy, safe and secure computing :wave:

 

[sfutcher]

Thank you!