Non Stop BSOD

[boyce]

I have a system that got infected real bad with a virus. I got the system cleaned, now it won't boot. As soon as the user tries to log in it BSOD with a 8E.

I have attached a couple of mini dumps plus the logs created by following cpc2004's instructions in another thread.
1) Download and install the http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Debugging Tools from Microsoft[/url]
2) Locate your latest memory.dmp file- C:\WINDOWS\ Minidump\Mini081505-01.dmp or whatever
3) open a CMD prompt and cd\program files\debugging tools for windows\
4) type the following stuff:
Code:

c:\program files\debugging tools>kd -z C:\WINDOWS\ Minidump\Mini081505-01.dmp
(it will spew a bunch)
kd> .logopen c:\debuglog.txt
kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
kd> .reload;!analyze -v;r;kv;lmnt;.logclose;q

I have no idea what these files are telling me.

I would greatly appreciate any help that I can get.

Thanks

 

[howard_hopkinso]

Hello and welcome to Techspot.

Both your minidumps have the CPU_CALL_ERROR.

This is a hardware problem with either the mobo/psu/video card.

Regards Howard :wave: :wave:

 

[boyce]

Thanks Howard.

You what is strange, I can run this thing all day long in safe mode. That would rule out mobo and psu problems...right?

There are 5 profiles on this computer. 4/5 profiles will run 90% with out a problem. 1 profile will almost always crash with the BSOD, unless I log into one of the other profiles first, then switch user to the profile that always crashes.

I checked the video settings of all the profiles and they are the same.

I am really pretty stuck on this one. I really want to avoid reloading windows if at all possible.

 

[howard_hopkinso]

Please see this thread HERE Particularly post#9.

Regards Howard

 

[boyce]

Well, I took your advice and changed out the power supply. So far so good.

How about teaching a guy to fish...where do I learn more about how to read the information in the dump files? Is the BUCKET_ID field the key field?

Thanks again Howard.

 

[howard_hopkinso]

Is the BUCKET_ID field the key field?

Unfortunately not always.

If you would like to learn how to read minidumps, take a look at this short tutorial HERE.

Other than that, Yahoo and Google are your friends.

Regards Howard