Norton uninstall leads to slow boot up - HJT log attached

[RobbieTutt]

Hi - Any help muhc appreciated...

Got a new PC a few months ago (dual core - very impressed with the speed!)
Made the mistake of installing Norton 360 which I got a copy of with it- rubbish software.

I decided to install AVG which I've used before on my laptop.

So - PC running fine (about 1 min to boot) - i uninstall Norton via Add/remove
The install AVG and re-boot
15 mins to start up!
Read a few forums - and remove AVG - and use a Norton remover tool - re-install AVG - still 15 mins to start.
Update windows to SP3 - no change.

Hijack this log attached and any help greatly appreciated.

The symoptoms seem to be only connected to windows aps - ie:
Boot slow
Log in slow
Windows explorer really slow/crashes.

Everything else (office, IE, Firefox) all working at normal speed.

Any ideas?

Thanks

 

[almcneil]

Norton has special removal tools. The default uninstall programs are not reliable.

Go to http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 and use the appropriate version.

Repost if you still have problems.

Best,
-- Andy

 

[RobbieTutt]

Hi - thanks for your post - I've used the removal tool and still exactly the same...

Any other ideas?

Thanks again

 

[almcneil]

I'd then try a Windows repair. I don't think this is spyware, more like system corruption. The Windows repair is the logical step at this point.

Repost if you still have problems.

Best,
-- Andy

 

[RobbieTutt]

Hi - thanks for your post.

The PC didn't come with the original windows CD - i'll mail the company and ask for it. Sure they'll post it (Think it was OEM)

Is there anything else I cold try in the meantime?

 

[almcneil]

Just go to a local computer store and they can loan/give a copy of Windows XP. So long as you have a Windows product key sticker on the side of your computer, you're legally in the clear.

Repost if you instructions on how to run a Windows XP repair

Best,
-- Andy

 

[Tedster]

There's a FAQ here on TS that tells how to remove Norton. I can't remember the link, but look around.

ah - here it is: https://www.techspot.com/vb/topic72722.html