Not the sort of hot news Samsung wants: Galaxy S3 catches fire

By Leeky · 14 replies
Jun 21, 2012
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  1. There is no denying that Samsung's latest flagship smartphone, the Galaxy S3, is red hot property right now. But unfortunately the news are the wrong sort of hot for Samsung this morning after one owner whose new prized possession got…

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  2. H3llion

    H3llion TechSpot Paladin Posts: 1,379   +286

    The first time it has happened?
  3. gcarter

    gcarter TS Enthusiast Posts: 82   +23

    Probably a chancer who dropped his fag on it and claimed it "It burst into flames"... probably drunk on too much Guinness at the time as well!
  4. Arris

    Arris TS Evangelist Posts: 4,730   +379

    Makes the $25 apple power adapters seem a bit more worth their cost. Might have been damage from a dodgy cheap and nasty car cigarette lighter USB connector.
  5. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    That's the one thing I was thinking too. People spend several hundred dollars on a phone, then go and find the cheapest adapter.

    But just like the exploding iPhone, with millions of phones out there, even a failure rate of 1 in a million will eventually cause a problem.
  6. these are electronic devices with electricity flowing through them, they are not immune to the odd defect. This is not a big deal, bad yes, but not big.
  7. peperonikiller

    peperonikiller TS Member Posts: 75

    So there was only this one case of it catching fire, and apparently it's important enough to make it on techspot, really?

    I can imagine posting about this if it were multiple devices, but just one? Please stop turning into my local news website and post stuff like this. Next thing you know techspot main story: "Man buys charger cable but it fails"
  8. Ranger1st

    Ranger1st TS Evangelist Posts: 348   +124

    I've noticed allot of that recently, less news that is actual news and more.. crap. It's turning slwly into TMZ. PhysOrg is becoming my go to for tech/Sci. news now..

  9. Update:
    After receiving no help from the Carphone Warehouse. Samsung contacted me, the head of customer services came out to see me and gave me a replacement phone. Even said he would send me out some free stuff.

    There is no confirmation that it was a fault with the phone. It may actually have been caused by a combination of my car mount and my cars heating system.

    Just delighted to have my Galaxy back

    Photos of the damage are further down.

    Last edited by dillo2k10; Today at 16:16.
  10. Leeky

    Leeky TS Evangelist Topic Starter Posts: 3,797   +117

    Would you still be saying the same thing if it did turn out to be an issue affecting other handsets?

    It might turn out to be an isolated incident, and as a SGS3 owner myself I do hope that's the case, but it was serious enough for Samsung to issue a statement within hours of the owners post going live, so aye, I'd say it is worthy of news coverage.

    It might not be breaking news on the level of the aforementioned handsets launch, but it's still news and TechSpot is far from alone in also covering it.

    EDIT re: dillo2k10's reply while I was creating this post.

    I'm glad Samsung sorted a replacement out for you. Sounds like they gave you top quality service actually, shame Carphone Warehouse weren't as accommodating at the time.

    Was the cars heater blowing hot air on the craddle at the time then?

    Thank you for taking the time to update us though. I'll update the article shortly.
  11. Now we can say that Samsung galaxy SIII is designed for FIREMEN
  12. I adoubt how it passed the UL regulation.
    Even $10 device won't happen.
  13. Every device with li-ion or li-po etc battery cell has a charger controller IC to look after that cell, such as the MCP73864, (google it for the datasheet) so it really doesn't matter whether you give it an ultra-well-regulated power supply or a a really noisy one with loads of ripple. So long as the psu is regulated, it is up to the charge controller to then look after the battery. There's really no need to spend silly amounts on a psu unless you get an extra warranty or some other benefit.

    However, you do have to pay attention to the environment - heat and humidity especially. These devices have to flow considerable current for a small IC so heat is a real problem. If the cell has a defect too, then this will increase the need for heat dissipation further - and possibly beyond the design's limits.

    The question is, was the cell faulty, and will there be a recall ?
  14. veLa

    veLa TS Evangelist Posts: 782   +235

    I have a Galaxy S2, I think I'll hold out until the S4 or maybe S5
  15. TJGeezer

    TJGeezer TS Enthusiast Posts: 385   +10

    Parts fail - always have, always will. Samsung's immediate response was impressive, for a corporation that size. But I wouldn't buy products from Carphone Warehouse. Really - a global manufacturer cares more about its customers than the retailer does? That reveals a lot about both companies, at least from a consumer's perspective.

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