Greetings,
I'm trying to resolve an issue with the onboard sound device for my ASUS P5GPL-X motherboard not working. Here's the message that I sent to their tech support:
Their (unhelpful) response:
I'm kind of at a loss here. Reinstalling Windows won't help since it was a fresh install both times. The system itself consists only of the minimum components, so there's nothing that I can take out and still turn it on.
I suppose that I could just get a separate sound card, but that defeats the purpose of buying a mobo with onboard sound.
Anyone have any suggestions?
Thanks,
Alan
I'm trying to resolve an issue with the onboard sound device for my ASUS P5GPL-X motherboard not working. Here's the message that I sent to their tech support:
The sound device built into the motherboard won't work. Windows is recognizing it only as a "PCI Device" but has no driver. When I run the SoundMAX ADI1986A Audio Driver software on the install disc, it returns an error ("The audio files do not support your computer hardware"). I called yesterday and was advised to reinstall Windows. I did that, no improvement. This is a new install on a new PC, so it seems unlikely that old drivers are the problem.
Their (unhelpful) response:
All the drivers on the support cd will work for your motherboard. If it will not allow you to install the driver, then this has to be because it's conflicting with other devices. If you show pci device in device manager, that indicates that the driver has not been installed. When you first setup this system, you have to limit the system down to the bare minimum components. Videocard, memory, processor, 1 hard drive, 1 cdrom, and fl! oppy. Format and reinstall windows. Once windows is installed, then you have to install the support cd that came with the motherboard, and install all the drivers on the cd in the order that they're listed. Videocard drivers would be installed last. Once doing that, you should be able to look in device manager, and there shouldn't be any conflicts or question marks, except for universal serial bus controllers.
I'm kind of at a loss here. Reinstalling Windows won't help since it was a fresh install both times. The system itself consists only of the minimum components, so there's nothing that I can take out and still turn it on.
I suppose that I could just get a separate sound card, but that defeats the purpose of buying a mobo with onboard sound.
Anyone have any suggestions?
Thanks,
Alan