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March 07, 2007 (Computerworld) --
Microsoft Corp. has acknowledged that a bug in its Windows Live OneCare
security suite has been causing users' e-mail to vanish from Outlook and Outlook Express.
The company said a fix is in the works and will be pushed to OneCare users next week.
The OneCare bug, first reported by users writing on a OneCare support
message thread six weeks ago, seemed to be deleting Outlook and Outlook
Express data files -- .pst and .dbx files, respectively -- after a malware scan.
"The program did a scheduled update and then did the normal scan on my
hard drive," Kevin Kimp wrote in an e-mail to Computerworld. "The next time I
opened Microsoft Outlook, I got a message stating that Outlook could not find
the file outlook.pst. This program has done more damage to my computer and
my business than any virus or spyware that I have ever had."
Other users reported similar behavior with Outlook Express.
Article details here
Microsoft Corp. has acknowledged that a bug in its Windows Live OneCare
security suite has been causing users' e-mail to vanish from Outlook and Outlook Express.
The company said a fix is in the works and will be pushed to OneCare users next week.
The OneCare bug, first reported by users writing on a OneCare support
message thread six weeks ago, seemed to be deleting Outlook and Outlook
Express data files -- .pst and .dbx files, respectively -- after a malware scan.
"The program did a scheduled update and then did the normal scan on my
hard drive," Kevin Kimp wrote in an e-mail to Computerworld. "The next time I
opened Microsoft Outlook, I got a message stating that Outlook could not find
the file outlook.pst. This program has done more damage to my computer and
my business than any virus or spyware that I have ever had."
Other users reported similar behavior with Outlook Express.
Article details here