Hello, I am posting because I have a customer with a bad hard drive, ran Smart check and passed, HP has a short DST check that has failed. It no longer boots and I have attempted recovery with both errors, "NTFS_FILE_SYSTEM or FAT_FILE_SYSTEM" errors when attempted to boot to the OS or recovery partition. The drive is buzzing but it will still operate long enough to clone the drive, already tested moving out their User profile.
My question is, to recover the windows 10 OS and Data, which I can get the data still, and external readers can read the drive, should I clone it and then run SFC or make a media creation key and attempt to repair the cloned OS this way? If neither looks like a good option, I know what the latter is and have already informed them they may only get some data back and need a fresh install on a new HDD. They really would like to keep some applications such as their adobe photoshop and quick books as they no longer have the disks. This was a free upgrade to windows 10 from windows 7.
I am curious to know what the rest you may think would be a more satisfying resolution for the customer. I am still waiting for their replacement drive so I have about a week to resolve this another way.
**This is my first post and I apologize if I have not posted this in the correct location.**
My question is, to recover the windows 10 OS and Data, which I can get the data still, and external readers can read the drive, should I clone it and then run SFC or make a media creation key and attempt to repair the cloned OS this way? If neither looks like a good option, I know what the latter is and have already informed them they may only get some data back and need a fresh install on a new HDD. They really would like to keep some applications such as their adobe photoshop and quick books as they no longer have the disks. This was a free upgrade to windows 10 from windows 7.
I am curious to know what the rest you may think would be a more satisfying resolution for the customer. I am still waiting for their replacement drive so I have about a week to resolve this another way.
**This is my first post and I apologize if I have not posted this in the correct location.**