I have windows xp home ed and recently started having problems with it. It was crashing and the help/support section would not work i get the message 'windows cannot load help and support because a system service is not running, to fix the problem start the service named help and support'!!
Also I cannot use a printer because there are not printers in the control panel printers file but I have checked and the software is still on there. There are lots of other smaller glitches and problems. I updated windows from microsoft update centre, but this did not help and I could not fix it with the windows disk, SO, we were told it must be a virus (although I have firewall and virus scans running all the time) and we should reformatt the hard drive etc. I bought another hard drive and copied all files to it then and reformatted then re-loaded windows. but the problem remains - am at a loss at what to do and I am not very knowledgeable either. Please can anyone help with any ideas. Thanks.
Pentium 4
256 ram
40 gb hard drive
Geforce 4
Also I cannot use a printer because there are not printers in the control panel printers file but I have checked and the software is still on there. There are lots of other smaller glitches and problems. I updated windows from microsoft update centre, but this did not help and I could not fix it with the windows disk, SO, we were told it must be a virus (although I have firewall and virus scans running all the time) and we should reformatt the hard drive etc. I bought another hard drive and copied all files to it then and reformatted then re-loaded windows. but the problem remains - am at a loss at what to do and I am not very knowledgeable either. Please can anyone help with any ideas. Thanks.
Pentium 4
256 ram
40 gb hard drive
Geforce 4