Hi. I am trying to help my mum out, her PC is continually crashing. I haven't been down there to check it out, but when I do- where is the best place to start?? She has tried to do virus scans, but it restarts before she gets a chance to finish them off. It doesn't matter how long she is on there for, it just keeps doing it. We were talking on msn for like 5 minutes and she claims that it did it 5 times during that space of time.