JimOnSquam
Posts: 10 +0
About a week ago, I received an automatic update, "Office XP SP3" from Microsoft. Following that, I noticed the "MS Outlook" icon in addition to my normal "Outlook Express" icon on the desktop which had not been there before. I assumed it was only MS trying to get their way. When I started Outlook Express, I got the ubiquitous error message telling me there was an error and the application had to be shut down and they were sorry about any inconvieance (yeah... right). For some reason, I decided to press the "Send error to Microsoft" button. To my surprise, I was taken to a website telling me the MS has determined this is an error with Symantec Antispam and to contact them.
OK... that sounds simple enough but nothing could be further from the truth. It has been incredibly difficult to even understand the support people let alone get any actual logical help. They have been taking me through their preset scripts for days now with no regard to symptoms or my input!!!
I can get OE 6.0 to run if I completely uninstall the Symantec (norton Internet Security) from my system. I also noticed another symptom which is that I am unable to make OE my default mail client even though I have removed MS Outlook by completely uninstalling MS Works and reinstalling without MS Outlook. When I start OE 6.0, I got this message...
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"Simple MAPI support could not be enabled. The MAPISTUB.DLL in the system directory may be corrupted. Deleting the dll and reinstalling should restore the file" [OK]
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Well, I deleted and replaced with another dll from another system and it did not fix the problem. However, once I said don't check for default mail app at starteup(unchecked box on messgae telling me it was not default) , OE 6.0 starts without error. However, it still won't let me make OE 6.0 my default mail client in Tools/Options. Looks like it changes but when rechecked, still NOT default.
I also have tried backing up to a checkpoint time before the Service Pack from MS. I have reinstalled Norton product several times as well and I get the OE 6.0 startup error whenever it is installed and not when I uninstall it.
Short of getting my money back from Symantec or doing a system reinstall from an image partition.. any suggestions?
OK... that sounds simple enough but nothing could be further from the truth. It has been incredibly difficult to even understand the support people let alone get any actual logical help. They have been taking me through their preset scripts for days now with no regard to symptoms or my input!!!
I can get OE 6.0 to run if I completely uninstall the Symantec (norton Internet Security) from my system. I also noticed another symptom which is that I am unable to make OE my default mail client even though I have removed MS Outlook by completely uninstalling MS Works and reinstalling without MS Outlook. When I start OE 6.0, I got this message...
-----------------------------------------------------------------------
"Simple MAPI support could not be enabled. The MAPISTUB.DLL in the system directory may be corrupted. Deleting the dll and reinstalling should restore the file" [OK]
-----------------------------------------------------------------------
Well, I deleted and replaced with another dll from another system and it did not fix the problem. However, once I said don't check for default mail app at starteup(unchecked box on messgae telling me it was not default) , OE 6.0 starts without error. However, it still won't let me make OE 6.0 my default mail client in Tools/Options. Looks like it changes but when rechecked, still NOT default.
I also have tried backing up to a checkpoint time before the Service Pack from MS. I have reinstalled Norton product several times as well and I get the OE 6.0 startup error whenever it is installed and not when I uninstall it.
Short of getting my money back from Symantec or doing a system reinstall from an image partition.. any suggestions?