Possible hardware issue - New Dell inspiron 1420

By ohadbenita
Aug 15, 2008
  1. Hi All,

    (sorry to post this message here & on device drivers, I realize this forum will be more suitable for this post...)

    I bought a new Dell Inspiron 1420 with the following specifications :

    Intel® Core™2 Duo mobile processor T5750, 3GB DDR2, 250GB HD.

    When loading vista I get this error with no ability to solve this issue whatsoever.

    the error message number is 0x0000124, which I see other people posted threads about too,
    but I can't get any usable information which can help me solve my problem.

    I tried re-installing vista, downgrading to XP, updating the bios, updating the drivers.
    Went through Dell's customer care's support personnel without any luck.

    In addition, I ran all the diagnostics software that came with the laptop -
    there's a pre-loaded software that checks all the devices and memory,
    and to be done with I ran windows memory diagnostic.

    All the diagnostic software came with nothing - all tests passed and all came up with nothing.

    I have some dump files which I don't know how to process.

    Can anyone help me shed some light on this issue ?
    Could it be a hardware problem, what is more likely (motherboard, other peripherial ?)

    *** Edited ***

    I parsed the dump file and got the following output :

    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 00000000, MCA_ASSERT
    Arg2: 848323f0, Address of WHEA_ERROR_RECORD structure
    Arg3: b2000018, High 32 bits of MCi_STATUS MSR for the MCA bank that had
    the error
    Arg4: 06000e0f, Low 32 bits of MCi_STATUS MSR for the MCA bank that had
    the error

    Debugging Details:

    WHEA_ERROR_RECORD: !errrec ffffffff848323f0

    BUGCHECK_STR: 0x124_GenuineIntel


    PROCESS_NAME: LuCallbackProxy


    81b0ef38 81ddb8b5 00000124 00000000 848323f0 nt!KeBugCheckEx+0x1e
    81b0ef8c 81adc9a8 848323f0 84caf818 84caf818 hal!HalBugCheckSystem+0xe1
    81b0efb8 81ddb7c9 84caf818 00000000 81b0eff4 nt!WheaReportHwError+0x1d0
    81b0efc8 81ddbea7 00000003 84caf818 00000000 hal!HalpReportMachineCheck+0x31
    81b0eff4 81dd799f 80154000 00000000 00000000 hal!HalpMcaExceptionHandler+0xf7
    81b0eff4 00000000 80154000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77


    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware


    FAILURE_BUCKET_ID: 0x124_GenuineIntel

    BUCKET_ID: 0x124_GenuineIntel

    Followup: MachineOwner

  2. woody1191

    woody1191 TS Rookie Posts: 572

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