ohadbenita
Posts: 27 +0
Hi All,
(sorry to post this message here & on device drivers, I realize this forum will be more suitable for this post...)
I bought a new Dell Inspiron 1420 with the following specifications :
Intel® Core™2 Duo mobile processor T5750, 3GB DDR2, 250GB HD.
When loading vista I get this error with no ability to solve this issue whatsoever.
the error message number is 0x0000124, which I see other people posted threads about too,
but I can't get any usable information which can help me solve my problem.
I tried re-installing vista, downgrading to XP, updating the bios, updating the drivers.
Went through Dell's customer care's support personnel without any luck.
In addition, I ran all the diagnostics software that came with the laptop -
there's a pre-loaded software that checks all the devices and memory,
and to be done with I ran windows memory diagnostic.
All the diagnostic software came with nothing - all tests passed and all came up with nothing.
I have some dump files which I don't know how to process.
Can anyone help me shed some light on this issue ?
Could it be a hardware problem, what is more likely (motherboard, other peripherial ?)
*** Edited ***
I parsed the dump file and got the following output :
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, MCA_ASSERT
Arg2: 848323f0, Address of WHEA_ERROR_RECORD structure
Arg3: b2000018, High 32 bits of MCi_STATUS MSR for the MCA bank that had
the error
Arg4: 06000e0f, Low 32 bits of MCi_STATUS MSR for the MCA bank that had
the error
Debugging Details:
------------------
WHEA_ERROR_RECORD: !errrec ffffffff848323f0
BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: LuCallbackProxy
CURRENT_IRQL: 0
STACK_TEXT:
81b0ef38 81ddb8b5 00000124 00000000 848323f0 nt!KeBugCheckEx+0x1e
81b0ef8c 81adc9a8 848323f0 84caf818 84caf818 hal!HalBugCheckSystem+0xe1
81b0efb8 81ddb7c9 84caf818 00000000 81b0eff4 nt!WheaReportHwError+0x1d0
81b0efc8 81ddbea7 00000003 84caf818 00000000 hal!HalpReportMachineCheck+0x31
81b0eff4 81dd799f 80154000 00000000 00000000 hal!HalpMcaExceptionHandler+0xf7
81b0eff4 00000000 80154000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_GenuineIntel
BUCKET_ID: 0x124_GenuineIntel
Followup: MachineOwner
thanks,
Ohad.
(sorry to post this message here & on device drivers, I realize this forum will be more suitable for this post...)
I bought a new Dell Inspiron 1420 with the following specifications :
Intel® Core™2 Duo mobile processor T5750, 3GB DDR2, 250GB HD.
When loading vista I get this error with no ability to solve this issue whatsoever.
the error message number is 0x0000124, which I see other people posted threads about too,
but I can't get any usable information which can help me solve my problem.
I tried re-installing vista, downgrading to XP, updating the bios, updating the drivers.
Went through Dell's customer care's support personnel without any luck.
In addition, I ran all the diagnostics software that came with the laptop -
there's a pre-loaded software that checks all the devices and memory,
and to be done with I ran windows memory diagnostic.
All the diagnostic software came with nothing - all tests passed and all came up with nothing.
I have some dump files which I don't know how to process.
Can anyone help me shed some light on this issue ?
Could it be a hardware problem, what is more likely (motherboard, other peripherial ?)
*** Edited ***
I parsed the dump file and got the following output :
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, MCA_ASSERT
Arg2: 848323f0, Address of WHEA_ERROR_RECORD structure
Arg3: b2000018, High 32 bits of MCi_STATUS MSR for the MCA bank that had
the error
Arg4: 06000e0f, Low 32 bits of MCi_STATUS MSR for the MCA bank that had
the error
Debugging Details:
------------------
WHEA_ERROR_RECORD: !errrec ffffffff848323f0
BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: LuCallbackProxy
CURRENT_IRQL: 0
STACK_TEXT:
81b0ef38 81ddb8b5 00000124 00000000 848323f0 nt!KeBugCheckEx+0x1e
81b0ef8c 81adc9a8 848323f0 84caf818 84caf818 hal!HalBugCheckSystem+0xe1
81b0efb8 81ddb7c9 84caf818 00000000 81b0eff4 nt!WheaReportHwError+0x1d0
81b0efc8 81ddbea7 00000003 84caf818 00000000 hal!HalpReportMachineCheck+0x31
81b0eff4 81dd799f 80154000 00000000 00000000 hal!HalpMcaExceptionHandler+0xf7
81b0eff4 00000000 80154000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_GenuineIntel
BUCKET_ID: 0x124_GenuineIntel
Followup: MachineOwner
thanks,
Ohad.
