Problem with Java Scripts

[Darien42]

Hi there,
Recently at work, our computer has been having a problem with active Java scripting. I have the settings in IE configured to Auto Java script which is required, but the program is still not taking in java scripts. This is a huge issue on the account that we need IE for our sales (I work in a retail position). I have tried running all the anti-spyware, malware programs and anti-virus (we are using avast) but still the problem persists. I cant install AdAware on the account that the computer wont let me install it and I cant access TrendMicro or even Microsoft Windows Update. If anybody can help, it would be greatly appreciated.

Thank you for your time,

Andrew

 

[kitty500cat]

You said you are using Avast anti-virus, but then you talked about Trend Micro. Are you running both anti-virus programs on the same computer?

If so, it could be a problem with anti-viruses conflicting.

If not, it could be malware.

 

[DelJo63]

Terminology makes a difference and 'Active Java Scripting' is a misnomer.
There's Javascript, Java, and ActiveX. The first two run in ANY browser, and
ActiveX is very specific to IE. The files associated with ActiveX are *.ocx names.

So; are you speaking of ActiveX implementations that will not run in IE?

 

[Darien42]

First to respond to Kitty500cat;

It is true that I am running Avast on the computer and also trying to run the TrendMicro house call, but the problem doesn't so much see to be a compatibility problem. When I load the page for the HouseCall, it states the page is done loading but will not load anything at all. I'm thinking it may be a result of the malware/virus that I'm looking into.

In response to jobeard;

The message that I'm getting from our work web site is "Your browser does not have JavaScript enabled. To enable JavaScript, refer to <link>"
I have followed the instructions posted in the link but there is still no end to the problem. So I guess in short, the answer to your question is that it is a JavaScript problem, and not so much an ActvieX or Java problem.

I have tried uninstalling IE and reinstalling it but that didnt seem to fix the problem either so I dont think it has anything to do with the internal settings of IE.

Hopefully this information helps.

Andrew

 

[DelJo63]

Good. This should be trivial; go to cp->Internet Properties and under Security, set Default level

btw: WHICH version of IE? I hope you're still on IE-6.

 

[Darien42]

I have tried going into default level and that doesn't seem to fix the problem.

I am actually on IE 7. The funny thing is though, the computer has been on IE 7 for quite sometime now with no problems. We have a second computer here with the same set up but there is not problem there (on IE 7 as well).

Should I maybe try and find a copy of IE 6?

 

[DelJo63]

There's lots of people with issues on IE-7. Personally, I only use IE for
MS Updates, so this/these issues just don't happen (at least for me).

It's your call as to which version to use.

I would EXHAUST the possibility of virus/trojans first however.

 

[Darien42]

I would rather not work with IE but unfortunately the website will only work with internet explorer so I'm kinda stuck.

I have updated Avast so that it has the most recent virus definitions but it hasnt seemed to find the virus yet... in the event that it is a virus.

Are there any steps that you can prescribe to help solve my problem?

 

[momok]

Hi,

Important: Please read this thread HERE before you decide whether to clean or reformat your system.

Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

Also, please let me know the results of the AVG Antirootkit scan


Regards,
Your friendly momok =)

This thread is for the use of Darien42 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Darien42]

Here are the reports that you requested. As for the AVG AntiRoot, it came back with no problems.

Thank you so much for all of your help. If there is anything else that you need, please don't hesitate to ask.

 

[momok]

Hi,

You may wish to copy and paste these instructions on notepad for easier reference later.

Boot into safe mode under your normal user name. See how HERE

Next turn on "Show all files and folders, including hidden and system". See how HERE

Go to start > run and type msconfig. Press the enter key.
Search for the following services and uncheck them.

Alcmtr

Click Ok but do not restart your system yet.

After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

Close HJT.

Navigate in Windows Explorer and delete the following files and folders in bold.

C:\WINDOWS\ALCMTR.EXE

Reboot into normal mode and rehide your protected OS files.

Please visit this link http://virusscan.jotti.org/

Click the Browse... button and navigate to the following file:
C:\Program Files\MMS\Windterm48\winterm4.exe
Click Open

Please let me know the results.

Thereafter, please post fresh HJT and ComboFix logs from normal mode as attachments into this thread.


Regards,
Your friendly momok =)

This thread is for the use of Darien42 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Darien42]

I have performed the steps that you listed to help fix my computer and here are the results...

- when I ran HJT in safe mode, I was able to get rid of the 02 - BHO key, but the 04 entry regarding ALCMTR.EXE did not show up on the HJT scan.

- The virus scan on winterm4.exe showed up with no results.

- The problem still persists

Attached are the logs that were taken after the procedure

Andrew

 

[momok]

Hi,

Your log appears to be clean. I believe your problem is not malware related since you did a very thorough check with those instructions.

Regards,
Your friendly momok =)

This thread is for the use of Darien42 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Darien42]

So what do you think it may be, I'm not too sure where to proceed from here. Any advice?

Andrew

 

[momok]

Hi,

Have you tried reinstalling the browser?

Regards,
Your friendly momok =)

 

[Darien42]

I have unistalled IE7 and did a fresh re-install and I have even tried to install IE6 but the no avail.

 

[momok]

Hi,

I'm afraid I do not have much clue as to what may be the problem. Perhaps jobeard would know.


Regards,
Your friendly momok =)

 

[DelJo63]

all I can say is the obvious:
verify IE settings
ensure the site name is NOT in your host file
and JavaScripts are running from other sites
(btw: JS is used for this site too

after changing ANY settings (system or browser) be sure to exit the browser
and restart it to get the new values.