Random blue/black screen, Win7 Pro

[Preesrak]

I am currently in the process of troubleshooting a computer that BSOD's randomly. It always happens after some amount of idle time according to the user that uses it. I would appreciate any direction you can provide so I can stop this from happening. I have attached the .dmp file and I will list the checks I have done so far.

Memtest+ 86
Chkdsk
verifier.exe
HP built in tests

Thank you for your help.

 

[Tmagic650]

What are the complete computer specs? We are not sitting next to you and we can't read you mind

 

[Preesrak]

Specs are: 3.2ghz intel i3, 2gb RAM, everything else is integrated hardware. If you need more specifics on other things I will have to get them this evening when I have access to the computer.

 

[Tmagic650]

Alright, when you get back to the computer... Have you seen the BSOD's yourself?

 

[Preesrak]

No, I haven't been able to catch them. I'm thinking I might try forcing it to sleep or into other power save modes to see what that does. I'll have a chunk of time to focus on it towards the end of the day.

 

[Tmagic650]

Because of the tests you have already run, it could be an overheating issue. Check the inside for dust and other debris while you are there

 

[Preesrak]

Forced it to sleep last night and I couldn't bring it back up from there no matter how many times I tried. Ended up subduing the Sleep ability until I can get a chance to do some repair work to the Windows environment or re-image it altogether. Thank you for your prompt responses!

 

[Tmagic650]

A clean install of Windows might help...