Random restarts on Dell with Windows 7, no BSOD

By Enuff
Oct 12, 2011
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  1. I have bought a Dell and it has happens to restart at random times. It can restart while surfing the web or the kids playing a web based game.It will also restart when it is idle with the monitor off. This is my wife and kids' PC, I have one right next to it. I can hear it restart when it hasn't been in use at all.

    I have ran Malwarebytes and all it found was a few registry errors I will post at the end but they were caused by Pup.LivingPlay. I have also ran GMER and it didn't find anything.

    here are the specs for the PC

    Dell: Inspiron 580S
    Intel 5i 650@3.2 GHz
    8.00 GB Ram
    Win 7 Home Premium 64-bit

    Malwarebytes log:

    Database version: 7912

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 9.0.8112.16421

    10/10/2011 12:13:18 AM
    mbam-log-2011-10-10 (00-13-18).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 380305
    Time elapsed: 46 minute(s), 59 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 8
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\CLSID\{D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\TypeLib\{8006F89E-63A1-402A-8DB7-08A4C58F95AA} (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Interface\{D4256C66-8177-4E19-8A13-2D43B2282D0D} (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\lptlIE.TextLinks.1 (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\lptlIE.TextLinks (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} (PUP.LivingPlay) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} (PUP.LivingPlay) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Turn off automatic restart by go into the Control Panel, System, Advanced System Settings, Startup and recovery, and uncheck automatically restart. Chances are good that the computer is still infected. If you still have problems, start a new post in:
    Virus and Malware Removal

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