Solved Redirect occurs on search engine

[lineitem]

Hello,

I followed the UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions to remove the redirect problem in my yahoo search engine posted April 2010.

I have posted the 3 logs here:

Any tech support would be most appreciated

Thank you

 

[Broni]

Please, provide "Attach.txt" part of DDS log.


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE. If Combofix asks you to install Recovery Console, please allow it.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator

 

[lineitem]

Redirect occurs on search engine - Attach.txt

Hi Broni,

Thank you for responding!

The Attach.txt was inserted at the end of the DDS.Log file. The DDS.Log ifile ncludes both DDS.txt and Attach.txt.

Ok, I'll run the CombFix tool, save log, download the HijackThis tool, run and save log (without attempting to fix anything found). I'll post logs when completed.

Much appreciation!

 

[Broni]

You're welcome

 

[lineitem]

Redirect occurs on search engine - comboFix.txt - hijackthis.log

Hi Broni,

I have attached the comboFix.txt and hijackthis.log.
Waiting for next instructions.
Greatly appreciated.

 

[Broni]

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::

Folder::

Driver::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000000
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000000

RegLockDel::

TDL::
C:\WINDOWS\system32\drivers\atapi.sys

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[lineitem]

Redirect occurs on search engine - combofix.txt - hijackthis.log

Hi Broni,
Here are the new attachments after redoing the combofix and hijackthis logs.
Thanks again for all your help.

 

[Broni]

How is redirection issue?

 

[lineitem]

I believe it's fixed!

Yahoo and Google seem to be working correctly now, no sign of that nasty redirection issue.

Just curious, what did you see in the logs that cluded you in to what was causeing the problem and/or write the CFScript code?

Can't thank you enough for all your help!
Your a life saver!

 

[Broni]

Very good
You're infected with TDSS rootkit, which edited your atapi.sys file.
That was the main issue.

We still need to run couple more checks to make sure, everything is gone.

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=========================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[lineitem]

Redirect occurs on search engine - additional steps

Ok, I'll run these tonight. If the scans are quick then I'll post back tonight. Otherwise, it maybe another day before I can post the requested logs.
Thanks for standing by!

 

[Broni]

No problem

 

[lineitem]

Redirect occurs on search

Hi Broni,
Sorry for the delay and your patience. I have attached the new logs from hijackthis
and kaspersky.

Redirect is working perfect. So much appreciate your help.

 

[Broni]

Redirect is working perfect.

I assume, there is no redirection present?....LOL

Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOl, AIM, Compuserve, etc.

Other, than that....


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[lineitem]

Yes! There is no redirect present! Thank you!!!!!
Computer is working perfect!
Appreciate all your hard work on this.
Take the day off and go do something fun....:wave:

 

[Broni]

I'm glad to see you happy
Good luck and stay safe