Runtime error: CCApp.exe

[x0rsist]

Right, well, the problem that came up for me, which I don't know why it happened in the first place. It just came up out of the blue one day. And I switched off my computer thinking it wasn't anything, switched it on this evening and then I get errors.

Microsoft Visual C++ Runtime Library

"Runtime Error!

Program: "C:/Program Files/Common Files/Symantec Shared.ccApp.exe"

I click 'OK' then...

Microsoft Visual C++ Runtime Library

"Runtime Error!

Program: "C:/PROGRA~1/Symantec/LIVEUP~1/LUCOMS~1.exe"

I click that away and then nothing happens.

And weird enough, my Internet doesn't work. (I'm on my other computer, yet it says the network is down...)

Any help much appreciated.

 

[howard_hopkinso]

ccApp.exe and LUCOMS~1.exe are both Symantec/Norton files.

Check in your device manager and look for any yellow question/exclamation marks next to your nic/lan etc.

Try reinstalling your nic/lan drivers.

Temporarily disable Symantec/Norton and see if you net works.

Regards Howard

 

[x0rsist]

Well, I'm a bit of a newbie on this whole computer stuff like this.

But I went into Device Manager and found no yellow icons of what you stated. And I don't know how to re-install my NIC/LAN drivers nor do I know how to disable Symantec/Norton.

EDIT: My computer has now stopped responding to what I do. I can't even click the Start button, I keep getting errors from other programs about updating, connecting to Internet, etc.

And I think it's all gone to hell and I've lost all the stuff on my computer and I have to reformat or something.

 

[howard_hopkinso]

Don`t panic just yet.

Can you boot into safe mode with networking?

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

Choose safe mode with networking.

Regards Howard