Runtime error: CCApp.exe

By x0rsist
Sep 8, 2006
  1. Right, well, the problem that came up for me, which I don't know why it happened in the first place. It just came up out of the blue one day. And I switched off my computer thinking it wasn't anything, switched it on this evening and then I get errors.

    Microsoft Visual C++ Runtime Library

    "Runtime Error!

    Program: "C:/Program Files/Common Files/Symantec Shared.ccApp.exe"

    I click 'OK' then...

    Microsoft Visual C++ Runtime Library

    "Runtime Error!

    Program: "C:/PROGRA~1/Symantec/LIVEUP~1/LUCOMS~1.exe"

    I click that away and then nothing happens.

    And weird enough, my Internet doesn't work. (I'm on my other computer, yet it says the network is down...)

    Any help much appreciated.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    ccApp.exe and LUCOMS~1.exe are both Symantec/Norton files.

    Check in your device manager and look for any yellow question/exclamation marks next to your nic/lan etc.

    Try reinstalling your nic/lan drivers.

    Temporarily disable Symantec/Norton and see if you net works.

    Regards Howard :)
  3. x0rsist

    x0rsist TS Rookie Topic Starter

    Well, I'm a bit of a newbie on this whole computer stuff like this.

    But I went into Device Manager and found no yellow icons of what you stated. And I don't know how to re-install my NIC/LAN drivers nor do I know how to disable Symantec/Norton.

    EDIT: My computer has now stopped responding to what I do. I can't even click the Start button, I keep getting errors from other programs about updating, connecting to Internet, etc.

    And I think it's all gone to hell and I've lost all the stuff on my computer and I have to reformat or something.
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Don`t panic just yet.

    Can you boot into safe mode with networking?

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>

    Choose safe mode with networking.

    Regards Howard :)
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