Ryzen 9800X3D burns itself and motherboard while user was watching TV show

[zohaibahd]

WTF?! A second Ryzen 7 9800X3D failure has surfaced, with the motherboard sustaining severe thermal damage after about two weeks of use. Oddly, the user didn't overclock the chip or encounter any installation issues - just a sudden, random failure while watching videos.

The victim, a Redditor named "t0pli," is a PC builder with two decades of experience. In his post, he explained that he built a brand-new system about 20 days ago using the 9800X3D CPU and an ASRock X870 motherboard. It ran smoothly without overclocking or high temperatures. Then, the system shut down out of nowhere while t0pli was watching shows. Upon inspection, the 9800X3D chip and ASRock motherboard showed severe thermal damage (masthead).

The crazy part is that t0pli says he didn't use any overclocking tricks or push the hardware excessively. Besides enabling AMD's EXPO memory profiles, the rig was idling with stock settings. HWMonitor confirmed that temperatures appeared normal before the failure, too.

This incident isn't the first time a user has reported a failed 9800X3D. In November, another user had their $479 chip unexpectedly burn up, taking the motherboard with it. That instance was attributed to user error, as the builder admitted to likely installing the CPU improperly, causing a short.

However, in t0pli's case, the cause is unclear. Before running the system, he updated it to the latest available BIOS, so it appears to be just rotten luck. Worse still, t0pli bought the motherboard and CPU from different retailers, which could complicate warranty coverage.

So far, AMD hasn't officially commented on these chip failures. However, while a spontaneous processor burn is concerning, the issues remain isolated, considering the thousands of chips AMD has sold. As highlighted in our recent review, the 9800X3D remains the most powerful gaming CPU, offering unmatched performance for high-end rigs.

Of course, AMD isn't the only chipmaker facing flagship processor issues. Last year, Intel experienced similar problems with its Raptor Lake CPUs, which were susceptible to permanent damage. Numerous reports revealed that the processors were receiving excessive voltage.

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Ryzen 9800X3D burns itself and motherboard while user was watching TV show

 

[GodisanAtheist]

It's an isolated incident until there are enough cases of it happening that it is no longer an isolated incident.

 

[redgarl]

No talk about the motherboard, no talk about the OC profile, no talk about the PSU...

Useless speculation...

 

[redgarl]

"Besides enabling AMD's EXPO memory profiles..."

That`s exactly part of an OC...

Anyway, like I said, a bad board, a bad BIOS or a bad power supply. CPUs never die like that for no reason. The culprit is almost always the motherboard or the PSU.

 

[redgarl]

"Worse still, t0pli bought the motherboard and CPU from different retailers, which could complicate warranty coverage...."

WTH is that coverage? If you have done any particular RMA, you know that you are dealing with the manufacturer after 30 days anyway. It is obvious that you will deal with multiple RMAs if this is occurring. It is literally like saying water is wet... geez...

 

[Thrackerzod]

Those pins have clearly been mashed, of course it's going to cause a short and burn stuff. Also I think his story that it happened while he was watching videos is malarky; there's no way that thing was working. I believe he damaged it and now he's trying to get his money back.

 

[Squid Surprise]

No talk about the motherboard, no talk about the OC profile, no talk about the PSU...

Useless speculation...

Well, they said he enabled EXPO and the rest was default… and the motherboard was mentioned…

“he explained that he built a brand-new system about 20 days ago using the 9800X3D CPU and an ASRock X870 motherboard”

 

[trieste1s]

Current arc between chip contacts and socket pins?

 

[TheMiah]

Those pins have clearly been mashed, of course it's going to cause a short and burn stuff. Also I think his story that it happened while he was watching videos is malarky; there's no way that thing was working. I believe he damaged it and now he's trying to get his money back.

Gawd I sure hope so Thrackerzod. I just got my 9800/x870 steel legend up & going this week.

 

[Liranan]

Zo Ahmed's 'journalism' strikes again with absolute nonsense.

It's impossible for a CPU to draw more power than the board is willing to provide. The CPU didn't bend or destroy those pins, the user did, thus, either the user is to blame or the board or PSU killed the system. As someone who has experienced two PSU's killing systems I can confidently state that this article is pure nonsense and that Reddit is not news or facts, despite what some might believe it to be.

 

[Darth Shiv]

"Worse still, t0pli bought the motherboard and CPU from different retailers, which could complicate warranty coverage...."

WTH is that coverage? If you have done any particular RMA, you know that you are dealing with the manufacturer after 30 days anyway. It is obvious that you will deal with multiple RMAs if this is occurring. It is literally like saying water is wet... geez...

Retailers WANT you to deal with manufacturer but you shouldn't have to. In Oz consumer law your contract was with the vendor not the manufacturer. They have to coordinate the issue resolution not a party you didn't buy from. As much as they squeal otherwise...

 

[MyIOnU]

The title should be 'Another ***** managed to burn Ryzen 9800X3d'.

 

[Gars]

I need to know the name of the TV show, that could be a reason.
Toxic content can burn hard.

 

[DrSuess]

That is what happens when you watch p0rn and accidentally get C-Men on your motherboard. /s

 

[Northy]

"the victim"... lol

Hopefully he can one day reframe himself as a survivor and move past this. xD

 

[PierreJG]

I won't defend Amd and this from an Amd lover. If you look at the image, this was user error. Look at the angle. That would not have happened if properly installed. I have over 30 years experience although I do not a person on years. This looks like user error. Off all the I built, I only had 3 or 4 burn. Yes you get doa but few cpus burn.