Samsung caught selling new computers with a keylogger (update: it was a false positive)

By Matthew ยท 50 replies
Mar 30, 2011
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  1. Update: Samsung has issued a statement via its Samsung Tomorrow blog denying that its notebooks are shipping with any kind of keylogger software. It's been concluded that Vipre Antivirus was reporting a false positive on the folder C:\WINDOWS\SL, which corresponds to the Slovenian language directory for Windows Live. This same directory path is used by the StarLogger keylogger. We apologize for reporting this false information, although the original source had a Samsung technical supervisor confirming that the computers were shipping with logging software for performance monitoring purposes...

    Read the whole story
  2. Emin3nce

    Emin3nce TS Rookie Posts: 129

    "to find out how the computer is being used?"

    So basically when some poor samsung customer is fapping away on his samsung lappy, suddenly samsung have a picture of it? What about when they're browsing facebook? All of a sudden samsung have birthdays, friends names, phone numbers...

    **** off samsung.
  3. Nima304

    Nima304 TS Guru Posts: 365   +81

    It's a keylogger; it can only see what you're typing. However, I'm worried about people's online banking accounts and their passwords sitting there in some Samsung database.
  4. Zecias

    Zecias TS Booster Posts: 202

    StarLogger can record every keystroke made on the system and it's also capable of taking screenshots.
    read more carefully
  5. chaboi390

    chaboi390 TS Rookie Posts: 83

    wow, i feel abit more insecure by this,

    Just think about other manufacturers whos doing the same thing with out our consent.

    Abit freaky....
  6. motrin

    motrin TS Booster Posts: 162   +15

    i'm going to reconsider buying Samsung products. i don't care if there not laptops. this is absurd!
  7. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    this makes Sony's rootkit look like a minor nuisance.

    i say 2 or 3 billion would be an appropriate reminder for Samsung.
  8. This is why you should immediately format any new computer and install the software yourself. God knows what else these manufacturers put in these machines.
  9. M1r

    M1r TS Enthusiast Posts: 45

    ...and I nearly bought a samsung laptop few weeks ago...phew.
  10. ramonsterns

    ramonsterns TS Enthusiast Posts: 744   +12

    These companies think they can pull this bullshit back and forth and pretend it's all fine and dandy like we should be used to it.

    **** off, Samsung. And any other company who thinks we're stupid sheep forced to buy their crap.
  11. Oh that's nice. One more company to boycott.
  12. How can you tell if your gaming console is not 'equiped' with a keylogger to snoop on hackers or would be hackers. With all the firmware updates they occasionaly get, it's easy to add one. Plus you can't run anti-malware on a console to find-out.....
  13. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,978   +15

    I have that lappy!! The R540, I havnt had it long. Good thing the hard drive broke from a 2 foot fall off my bed and I installed a new drive.
  14. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,448   +145

    I wonder if they thought that no one would notice o.o.
    EDIT: You know what, I feel that there is no way they thought they could have gotten away with this.
    Wonder what they did.
  15. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,286   +903

    I always make clean installs on new notebook/pc/netbook... lets leave it at computer, nothing ever works as good as you want when someone else has put their hands on YOUR computer and you avoid this kind of crap.

    Hope Samsung gets their *** sued for so much that they have to sell.
  16. BlueNoser

    BlueNoser TS Rookie

    Was contemplating the purchase of a Tab 2 but now, Asus EE Transformer gets my money.
    Thanks for the heads up
  17. Greg S

    Greg S TechSpot Staff Posts: 1,073   +428

    I've always thought of Samsung as cheap and low quality.... Now I know why. This is one of the stupidest things that they could have done. It would surprise me if a few people were fired in the next week or two. Someone above also made a good point about consoles. There is much less to lose, but still its your privacy being invaded.
  18. AnonymousSurfer

    AnonymousSurfer TS Guru Posts: 452   +40

    They will receive a lot of **** as they should for this.

    I think they under thought what keyloggers were generally used for, and not for "Their purpose".

    Man oh man are people stupid.
  19. Something doesn't seem right with this story....

    The keylogger isn't cleverly hidden and would be picked up by security software, and I also don't think you can take the "confession" of a samsung support supervisor to be gospel truth.

    Why hasn't this been found on computers across the world rather than two computers (2) owned by the same person...who also happens to run a security consulting business?

    Where is the proof it came from Samsung, or the flipside, Where is the proof he didn't do it, or put on somewhere in the distribution process.

    Where are the screenshots showing identical install dates for the OS and the keylogger?

    I'm sure more info will come out but this seems very flaky to me.
  20. Guest@09:16 PM "Where is the proof it came from Samsung"

    "After initially denying the claims, Samsung admitted to installing StarLogger on new computers..."

    That part sounds like a confession.. If they were sure it wasn't their fault, they'd have defended themselves and launched a counter-offensive to prove it was someone else or have launched an internal investigation in case it had been something within the company but not approved of by the company (ie: someone broke the rules). Probably cheaper to admit it and play innocent/naive than to launch investigation or risk independent audit. Just my speculations though, you may have a different perspective..
  21. spydercanopus

    spydercanopus TS Evangelist Posts: 856   +121

    Welcome to 1984
  22. That does it!! I am a hbig fan of Samsung but now they can go stuff themselves when it comes to pc's. from now on, I wil have much less trust in them, dude you are right, these pc makers really think we are stupid dam anamals!!!! what a disappointment!
  23. aaaand that's why I"m happy that I do clean installs on new computers, kind of a shame, I was really digging their latest series 9 laptops, but stuff like this would keep me from supporting a company that makes stupid fkn decisions...a keylogger, Really?? lolz
  24. Never again will I purchase a Samsung product, TV or anything else. This is criminal.
  25. nismo91

    nismo91 TS Evangelist Posts: 930   +33

    so since keyloggers are pretty much hidden, how do i check for it? running processes? installed programs? or active connections? this is very bad news for Samsung, but they deserve it if they really did it.

    -edit: cnet shows how to remove starlogger if you have one.

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