Have you made a change in speakers lately? Have your "speakers" ever worked? I could use some more info. I do not understand what you wrote. There are many reasons why your sound may not be working. If you open "control panel" and select "system" than choose the "hardware" tab you will see the "device manager" option. Choose that and send a picture after you choose "sound". This wimdow may show what is wrong. (I do not know your experience level, so I tell you this). Good Luck.