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Survey: ATI Radeon 9700


Have you had problems with Radeon 9700?

  1. Had major problems that were never resolved

    3 vote(s)
  2. Had major problems that were eventually resolved

    2 vote(s)
  3. Had some minor problems but nothing serious

    3 vote(s)
  4. Had no problems whatsoever

    13 vote(s)
By Nic ยท 70 replies
Jul 6, 2003
  1. Nic

    Nic TechSpot Paladin Topic Starter Posts: 1,549

    My *faulty* card was manufactured by Sapphire Technology, not ATI.

    Furthermore, what conclusions would you draw, when a card that is physically perfect (no signs of damage) simply doesn't work and short circuits your PSU causing the overcurrent circuits to shut it down?

    This has happened to others also, not just myself. As far as I can see, what I said is correct. These cards cannot possibly have been fully tested during manufacture, though some testing will have taken place, but not enough to pick up this particular defect. Maybe ATI has better testing with cards that they manufacture themselves, but I suspect not.

    Sometimes manufacturers get it wrong and then have to change their manufacturing methods to put things right. I have worked in the electronics industry for over ten years, and I can tell you that even large companies get it wrong and make assumptions to cut costs, regardless of how good you think their methods might be. Also, you can't tell much from a factory visit unless you are phsycic, and have a deep knowledge of the product and testing strategy. In this case the evidence speaks for itself. Take a look at this thread ...

    Radeon AWI 9700 Pro - DOA
  2. PreservedSwine

    PreservedSwine TS Rookie Posts: 325

    Frankly, I wouldn't draw any conclusions. I'd form a hypothesis, but that's about it. Right now, i feel that most of the hardware related R9700 problems are due to the shim being too high, not allowing contact between the heatsink and core...but these are just my thoughts......most problems are simply software conflicts and poor configuration issues. Being in an industry where I see thousands upon thousands of PCB's every year (not computer related- Pool & Spa) I have an *small* idea of how some customers feel that if they have an issue, and find a couple others who may have another unrelated issue, yet w/ the same symptoms, they'll draw conslusions that are far off base. I'm not saying that's the deal w/ you or other R9700 owners, it's just something to keep in mind...Facts are, EVERYONE (Manufactures) sends out a bad part on occasion. This doesn't mean the QC was poor, it simply means something broke. It happens. Since it happened to you, it's perfectly reasonable for you to assume it happens to many others. It sucks, and it's some bad luck as well. It just opens your eyes to what may happen, no matter what you buy....

    On another note- Glad to hear you R9800PRO installation was flawless- enjoy :grinthumb
  3. Antiorganic

    Antiorganic TS Rookie

    If your video card is running slowly, it might help you to ensure that your card was actually running in AGP mode. I'm not sure how to do this on an ATI card, owning only an nVidia GeForce 3 myself, but certain motherboards, VIA-based in particular, will not run in AGP mode unless you have the AGP bridge drivers installed (there's a reason they give you a driver CD with the motherboard). If you don't have the AGP driver, the bus will only operate at PCI speeds, giving you a whole lot less bandwidth to play with. This could easily explain any slowdowns.
  4. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    Yepp that was all done ;) :D ;)
  5. XtR-X

    XtR-X TS Rookie Posts: 863

    Give me a few days as I will look into this. I'm waiting for my processor and my case to arrive. I already have my 9700 Pro, though, I hanve't used it yet. It's made by Saphire.
  6. acidosmosis

    acidosmosis TechSpot Chancellor Posts: 1,350

    MOST of the time the Radeon 9700 Pro has problems because of the motherboards incompatibilitys, drivers, bios, etc. If the 9700 Pro is the problem then a simple RMA would fix that problem. If you got it back and the replacement card is ok, then it is usually something to do with your hardware, drivers, software, etc.

    Test the 9700 Pro in another system and see if you have the same problems. If so you may want to be RMA it.
  7. XtR-X

    XtR-X TS Rookie Posts: 863

    Is RMA sort of like flashing the BIOS or something? What does it stand for?
  8. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    RMA is when you send it back to the manufacturer to have them fix it under warranty and send you a new device.

    It also stands for Return Merchandise Agreement
  9. Arris

    Arris TS Evangelist Posts: 4,686   +350

    No problems for me.

    - Lian-Li PC-50 midi aluminium case(2xAdda Case fan @ 2000rpm)
    - Abit NF7-S V2.0 motherboard
    - Athlon XP 2100+ Thoroughbred B (AIUHB) @ 2.00Ghz (10x200)
    - SLK-800 with 80mm Thermaltake SFII (3600rpm)
    - 512mb OCZ EL-DDR PC3500
    - Sapphire Radeon 9700 Pro 128mb
    - Creative Audigy 2
    - 2 x Seagate Barracuda IV ATA100 40gb 7200rpm
    - 550w Antec True Power PSU

    I also had the 9700Pro running in the GA-7VAXP KT400 board at 8x AGP with no problems.
  10. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    Humm maybe its the chipset? (nForce2). Thats weird..
  11. XtR-X

    XtR-X TS Rookie Posts: 863

    Lol, it sounded more like a program but now 'RMA' sounds familiar.
  12. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    Heh, no problem.
  13. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    So an "RMA" is pretty much my only option?
  14. XtR-X

    XtR-X TS Rookie Posts: 863

    I'm very dissapointed... in myself.

    I've learned an extremely valueable lesson... never run accross your carpet with your video card to show a friend.

    Completely... staticly charged the card.
  15. Arris

    Arris TS Evangelist Posts: 4,686   +350

    Eeek :eek:
    Sorry to hear that. Hope it wasn't a brand new expensive card :blackeye:
  16. novicegamer

    novicegamer TS Rookie Posts: 89

    My 9700 pro wont work in 8x and im not sure why
    3.06 P4
    gigabyte 8knxp (from memory)might be wrong
    enermax whisper 431
    2048 crucial twin moss pc3200
    kingwin mid tower
    WD raptors on raid 0
    SB audigy with live drive
    zalman cpu cooller
    MSI 52x cd rom
    msi 52x24x52 cdrw
    off brand dvdrom
    altec lansing 4.1 w/sub
    nec acucusync 125f
  17. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    :eek: OH NO :eek: That better not have been your new 9700 :( Do you know if it works or not?? Man...Oh man.....Thats gotta suck if it doesnt, I feel for ya.
  18. XtR-X

    XtR-X TS Rookie Posts: 863

    Yes, I posted it here because it was the 9700 Pro that I never got to fully test out. :( I got an RMA and am shipping it back today. :punch:
  19. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    Wow, you can do an RMA just like that? I'd never think of an RMA, I'd just go buy a knew one :( I never even knew about this RMA stuff..so what do you do, call them up, say what happened and get yourself a new card just like that?

    I wouldnt think they'd give you a new one considering what happened.
  20. XtR-X

    XtR-X TS Rookie Posts: 863

    From newegg, just click on the Request RMA, give em a little info, they give you a number, you ship the part(s) back and make sure you write the RMA number on the outside of the box.

    That simple, I thought it would be tougher, but it's easy and this is my first RMA.

    Of course, I didn't say that I statically charged my card, I just said that it's defective.

    Plus, they've got alot of RMAs for messed up 9700 pros.
  21. ---agissi---

    ---agissi--- TechSpot Paladin Posts: 1,977   +15

    True, true...Nice one ;)
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