How dumb are these proported analysts..? I had the original iPhone through AT&T and their service was absolutely horrid, so I left after my contract to T-Mobil.. only to leave when they were being taken ovr by the Horrid AT$T.
Matter of fact, 2 sibling and parent also dropped T-mobile when AT&T pit in a bid for them. Anyone who has ever had AT&T will forever run from their lousy service and horrid communication network.
Do these "professionals" leave their massage parlors long enough to witness the actual world taking place around them, or do they still get paid massive amounts of money to speculate on BS?
T-mobile lost all those customers because those people didn't want to become part of the horrible AT&T, which it is. Not sure what these analysts are talking about, but they are wrong...it's not the iphone..it's the announced buyout.
I myself almost left, and still might, but didn't because i resigned the contract a week before the buyout was announced.
What is really hurting T-Moble more then anything is their outsourceing. I know for a fact that they use call centers in India. Theres no way that the person on the other end of the phone in the customer service office named "Billy" with an accent that thick. The other thing that hurts T-moble sales is the lack of QUALITY service. Many of my freinds have T-moble. All I hear from them is how many times a day their calls are dropped. Or how slow T-Moble is on fixing anything with their account. Or how horrible the data speeds actually are. T-Moble was looking at AT&T as a quick fix for their general inferior service.