The CEO who replaced 90% of his support staff with AI warns that copy-paste jobs are dead

[winjer]

more like make more money.

That is probably true.
Most CEOs are not that competent. And a good AI would probably do a much better job.

 

[VcoreLeone]

That is probably true.
Most CEOs are not that competent. And a good AI would probably do a much better job.

No human can in a month analyze the amount of market data that AI can in an hour

 

[Mark Fuller]

I am going to have to call BS on this for sure I am pretty sure he is stretching the truth very far and can not admit
He probably screwed up but now it's to late because once word got out what type of company and boss he is no one in their right mind would be willing to work for such a slime bucket.

"Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%"

If indeed he is telling the truth Dude, you should have had way better training in place for your workers. If they could not solve the issues in a short time but your supposed crap AI bots can (which are 99% of the time wrong and come up with all sorts of weird stuff.) I know this because I have tried to solve a few problems with a couple company's products and both times I had to deal with AI bots they never understood what I was saying or trying to say and would go into limp mode and give baked in answers which had nothing to do with what I was saying or trying to get solved.

I cannot believe it either, if a typical user does stumble upon a solution for any problem, 3m and 12s is awful fast for the typical couch potato to resolve a problem. When I worked for Dell as a real live tech support agent, the target for the length of a call was 11 minutes, with 10 to about 15 minutes being the average. If someone is following instructions by an automated voice recorder, they are awful good if they can solve a problem in less than 4 minutes.

 

[Dimitrios]

If you, Corporate Commander, replace your the semi-slave laborers with AI machines, to "save" some money in your off-shore bank accounts, then I, your client, expect to see a significant price reduction your products or services, directly proportional with the amount of human workers being replaced by AI machines.
As the Newton's 3rd law of motion states: for every action (force) in nature there is an equal and opposite reaction.

One of the best comments I have seen from this site in a long time.

 

[gamerk2]

There's eventually going to be a point where "all" low-skilled jobs will go away, and a point where society is going to have to decide what happens when "full employment" is no longer possible to attain.

 

[gamerk2]

They have always been the most stable.

Because there's fairly constant demand for them, irrespective of the broader economy, while there isn't an excess of supply to replace them with lower-cost workers.

 

[toooooot]

There's eventually going to be a point where "all" low-skilled jobs will go away, and a point where society is going to have to decide what happens when "full employment" is no longer possible to attain.

If I remember correctly, 75% tax was/is a thing in France for certain level of income.
I remember some actors were giving up their citizenship saying their government is robbing them.

 

[Karlos95]

IMO, current AI CS "solutions" are total crap. For instance, on Amazon. I can gather as much information on the Amazon website without resorting to the AI CS agent that will just tell me what I already found anyway.

For the dolts of the world, maybe AI CS will suffice, but when I contact customer service, an AI CS agent usually wastes my time, and just infuriates me, as at the point of contacting CS, I want to speak with a real person that won't just feed me the AI CS BS.

Sounds like google support for a normal resident. They just send you in a loop until you get annoyed and change supplier of said product.

 

[Bobbydpue]

One the one hand: impressive that this guy managed to get this done with huge savings. Low skill jobs are constantly being automated away, and we warned of this with AI. If I were a customer, I would be PISSED if I had to wait 2 hrs for a simple solution a chatbot could give me.

On the other, if it took your employees 2 hrs to do such simple tasks, either you were short staffed already, or your workplace training ROYALLY sucked. That, frankly, should never happen for simple tasks.

You forgot the third and most likely issue, the company not giving support team members the tools or ability to help their customers. Too many customer support issues I've had all boiled down to them not being allowed to help me.

 

[Jack77]

If you, Corporate Commander, replace your semi-slave laborers with AI machines, to "save" some money in your off-shore bank accounts, then I, your client, expect to see a significant price reduction of your products or services, directly proportional with the amount of human workers being replaced by AI machines.
As Newton's 3rd law of motion states: for every action (force) in nature there is an equal and opposite reaction.

The corporate commanders will try to univocally say: don't like it, search for another provider. Which becomes increasingly difficult (and is made difficult). Corporate commanders listen to and get assigned by the shareholders. And these want more money. Period.

Welcome in the age where not only collaborators and suppliers are f*cked, but also the customer has to lake do with what they are willing to give you.