Solved The Dreded 0x80072EFF

[mkspinney]

since changing from Kaspersky to Norton 360 i found tha I cannot receive any updates from Microsoft. I e-mailed Norton who say it is a coincident. some program called ANTIMALWARE DOCTOR decided to start itself stating that I have loads of viruses. i hopefully managed to get rid of that. I also noticed my flashplayer has dissapeared and I cannot update from Adobe. I am not being redirected (or I think I am not) at this moment in time. the other thing I find strange is Norton keeps flashing up messages every couple of minutes saying they have stopped an attack. is this normal to be attacked quite so often?
I am running XP (SP3) at the moment
your help would be appreciated

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

 

[mkspinney]

Thanks for your help in this matter

 

[Broni]

Download MBRCheck to your desktop

Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
It will show a black screen with some data on it.
Enter N to exit.
A report called MBRcheckxxxx.txt will be on your desktop
Open this report and post its content in your next reply.

=======================================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[mkspinney]

I have attached requsted files plus a print screen from a screenprint from an item
Winpatrol found. is it somebody trying to hijack my computer?

 

[Broni]

Unfortunately, I'm not willing to open .doc file from an infected computer.
If you want to post a screenshot as an image, please do so.

MBRCheck log is missing.

 

[mkspinney]

Sorry I didn't realise. here is a jpeg image

 

[Broni]

You answer "No". This is a malicious file.

 

[mkspinney]

something must have worked since Combofix because an update from microsoft updated itself. Does this mean i'm bug free now or am i being too hopefull.

 

[Broni]

We just started, but....good news

I still need that MBRCheck log.

 

[mkspinney]

Oops sorry!

 

[Broni]

That looks good

Combofix says:
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
Make sure to allow recovery console installation on next Combofix run.

=========================================================================

Unless you willingly installed Kontiki Player....
Go Start>Control Panel>Add\Remove ("Programs and Features" in Vista), and uninstall Sky Anytime (if present).
Download, and run KClean.exe: http://static.sky.com/kclean/KClean.exe to remove Kontiki from your computer.
NOTE: Kontiki is a known resource hog.

========================================================================

Uninstall Ask.com, as it's considered as an adware.

========================================================================

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\system32\bride.exe
c:\windows\srv32.exe
c:\windows\scrsvr.exe
c:\windows\brasil.exe
c:\windows\alevir.exe
c:\windows\Jrywea.exe
c:\windows\brasil.pif
c:\windows\instit.bat
c:\windows\marco!.scr
c:\windows\system32\aavar.pif
c:\windows\system32\flcss.exe


Driver::
KLAntiFL

3. Save the above as CFScript.txt

4. Close/disable all anti virus and anti malware programs again, so they do not interfere with the running of ComboFix.

5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt

 

[mkspinney]

Log as requested

 

[Broni]

Looks good now

How is computer doing?

Download OTL to your Desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Under the Custom Scan box paste this in:

netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\Fonts\*.ini
%systemroot%\Fonts\*.ini2
%systemroot%\Fonts\*.exe
%systemroot%\system32\spool\prtprocs\w32x86\*.*
%systemroot%\REPAIR\*.bak1
%systemroot%\REPAIR\*.ini
%systemroot%\system32\*.jpg
%systemroot%\*.jpg
%systemroot%\*.png
%systemroot%\*.scr
%systemroot%\*._sy
%APPDATA%\Adobe\Update\*.*
%ALLUSERSPROFILE%\Favorites\*.*
%APPDATA%\Microsoft\*.*
%PROGRAMFILES%\*.*
%APPDATA%\Update\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
%PROGRAMFILES%\bak. /s
%systemroot%\system32\bak. /s
%ALLUSERSPROFILE%\Start Menu\*.lnk /x
%systemroot%\system32\config\systemprofile\*.dat /x
%systemroot%\*.config
%systemroot%\system32\*.db
%APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
%USERPROFILE%\Desktop\*.exe
%PROGRAMFILES%\Common Files\*.*
%systemroot%\*.src
%systemroot%\install\*.*
%systemroot%\system32\DLL\*.*
%systemroot%\system32\HelpFiles\*.*
%systemroot%\system32\rundll\*.*
%systemroot%\winn32\*.*
%systemroot%\Java\*.*
%systemroot%\system32\test\*.*
%systemroot%\system32\Rundll32\*.*
%systemroot%\AppPatch\Custom\*.*
%APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
%PROGRAMFILES%\PC-Doctor\Downloads\*.*
%PROGRAMFILES%\Internet Explorer\*.tmp
%PROGRAMFILES%\Internet Explorer\*.dat
%USERPROFILE%\My Documents\*.exe
%USERPROFILE%\*.exe
%systemroot%\ADDINS\*.*
%systemroot%\assembly\*.bak2
%systemroot%\Config\*.*
%systemroot%\REPAIR\*.bak2
%systemroot%\SECURITY\Database\*.sdb /x
%systemroot%\SYSTEM\*.bak2
%systemroot%\Web\*.bak2
%systemroot%\Driver Cache\*.*
%PROGRAMFILES%\Mozilla Firefox*.exe
%ProgramFiles%\Microsoft Common\*.*
%ProgramFiles%\TinyProxy.
%USERPROFILE%\Favorites\*.url /x
%systemroot%\system32\*.bk
%systemroot%\*.te
%systemroot%\system32\system32\*.*
%ALLUSERSPROFILE%\*.dat /x
%systemroot%\system32\drivers\*.rmv
dir /b "%systemroot%\system32\*.exe" | find /i " " /c
dir /b "%systemroot%\*.exe" | find /i " " /c
%PROGRAMFILES%\Microsoft\*.*
%systemroot%\System32\Wbem\proquota.exe
%PROGRAMFILES%\Mozilla Firefox\*.dat
%USERPROFILE%\Cookies\*.txt /x
%SystemRoot%\system32\fonts\*.*
%systemroot%\system32\winlog\*.*
%systemroot%\system32\Language\*.*
%systemroot%\system32\Settings\*.*
%systemroot%\system32\*.quo
%SYSTEMROOT%\AppPatch\*.exe
%SYSTEMROOT%\inf\*.exe
%SYSTEMROOT%\Installer\*.exe
%systemroot%\system32\config\*.bak2
%systemroot%\system32\Computers\*.*
%SystemRoot%\system32\Sound\*.*
%SystemRoot%\system32\SpecialImg\*.*
%SystemRoot%\system32\code\*.*
%SystemRoot%\system32\draft\*.*
%SystemRoot%\system32\MSSSys\*.*
%ProgramFiles%\Javascript\*.*
%systemroot%\pchealth\helpctr\System\*.exe /s
%systemroot%\Web\*.exe
%systemroot%\system32\msn\*.*
%systemroot%\system32\*.tro
%AppData%\Microsoft\Installer\msupdates\*.*
%ProgramFiles%\Messenger\*.*
%systemroot%\system32\systhem32\*.*
%systemroot%\system\*.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
/md5start
/md5stop

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[mkspinney]

What do the reports actually say?

 

[mkspinney]

Report no2

 

[Broni]

Basically, I can see what's running on your computer.
You didn't say how the computer is doing...


Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - No CLSID value found.
  O2 - BHO: (no name) - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - No CLSID value found.
  O3 - HKLM\..\Toolbar: (no name) - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - No CLSID value found.
  O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\control panel present
  O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\restrictions present
  O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  O9 - Extra Button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} -  File not found
  O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} http://download.divx.com/player/DivXBrowserPlugin.cab (Reg Error: Key error.)
  O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
  O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab (Reg Error: Key error.)
  [2010/07/31 13:05:13 | 000,000,000 | ---D | C] -- C:\Documents and Settings\stav\Local Settings\Application Data\AskToolbar
  [2008/07/04 19:58:51 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Kontiki(2)
  [2008/07/04 21:00:18 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Kontiki(3)
  @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
  @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:99D1490F
  @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A8ADE5D8
  
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

======================================================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

3. Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[mkspinney]

My computer seems to be running ok apart from Norton messages keep popping up saying it has blocked this and that and my comuter is safe, which seems to be every couple of minutes

here are requsted files.

 

[Broni]

saying it has blocked this and that and my comuter is safe

Turn those alerts off: http://www.sytru.co.uk/norton-help/...="node-97"]/div[1]/p[21](38)(3)(rts)

Now....

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how is your computer doing.

 

[Broni]

The issue seems to be resolved.

 

[mkspinney]

Sorry for the long delay. I only just turned my computer on yesterday but due to commitmants I have just managed to post your reply.

it seems to be running ok, hopefully my computer is now virus free.

I have posted the log as requsted

 

[Broni]

Your computer is definitely clean.

Good luck and stay safe