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Trojan/Spyware/Rootkit? 8 steps followed, 3 logs attached

By vvn05
May 25, 2009
  1. Hello,

    Upon visiting a new website, my computer was instantly infected with the trojan virus and something called "rootkit", among other viruses/spywares.

    Noticeable Symptoms:
    - pop-up ads
    - homepage change
    - computer lags
    - computer restarting in the middle of working (window's error msg was about windows having detected something wrong and had to shut down to prevent serious damages)

    Prior to following the 8 recommended steps, I had attempted removing the virus myself, but to no avail. However, I did manage to stop the pop-ups and homepage change. My computer still lags and restarts on its own.

    My 3 logs are attached here. Any assistance would be greatly appreciated.

    Thank you very much for your time and help,

  2. vvn05

    vvn05 TS Rookie Topic Starter

    trojan still present after 8 steps


    After the 8 steps, I thought the trojans were cleared, but I Avira just detected another "TR/Trash.Gen [trojan]" in c:/. The first attack I had was from TROJAN VUNDO.

    I'd truly and greatly appreciate it if someone could please take a quick look at my posted logs and see if something was left uncleaned. :(

    At the time my computer was infected, my system restore point was erased by the virus, so any restoration was not possible. I had tried many times to kill the trojan, but it just keeps lingering around and wouldn't die

    I'm trembling now 'cause I had just done some online banking and visa purchases with my computer :dead: ahhh...

    thanks to anyone who's willing to help me.

  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Sorry for the delay- and there will be more. A HijackThis log alone is not enough to find and clean malware.
    Please run the 8 steps here and attach all three logs in your next reply:

    You also are running 2 antivirus programs> Symantec and Avira. Decide which you want and uninstall the other. If you choose to remove Norton, use this Removal Tool:

    You should also disable this: Spyware Terminator Realtime Shield Service (sp_rssrv)
    Start> Run> services.msc> right click on the service> Properties> change Startup type to Disabled> Stop the Service.
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