I have a trojan malware virus in my computer. It hi-jacks my home page and takes me where I do not want to go on the net. I have also lost my control panel function and can not do things such as set up short cuts. It tells me that I need administration rights to do this. I have run spyware doctor several times and it detects the virus but when I click to remove it my laptop reboots and the virus is still there. Norton does not detect it. So I have decided to format my hard drive but I am unable to do this. I have tried two ways: I have clicked on my computer, selected the c drive, selected file/format. I get a message saying windows is unable to complete format. I then brought up the command prompt and tried to format through DOS. I get a message saying that "format can not run because volume is in use by another process". I'm at wits ends here. How can I get past this virus to format my hard drive????
Gary
Gary