momok. I agree... to an extent. When we examine infections (and believe me I spend a lot of time doing so) they all follow a basic pattern. Over the last three years I developed a strategy to blast infections to the hell they belong in after cleaning up hundreds of computers with as many as 14,000 infections on one computer (my personal record).
Because my clients pay by the hour, efficiency is of utmost importance. As my invoices (and my track record in your malware forum) prove, my strategy is very efficient. Combofix is a deadly tool and will eliminate many infections before Malwarebytes, etc gets to them, catches several that it misses and even encompasses many other tools, such as Virtumondo removal tool, rootkit tools like McAfee Stinger, Smitfraudfix, etc.
Then, as an icing on the cake, it gives a nice little log, pointing out files that I know for a fact Malwarebytes misses. Don't get me wrong, Malwarebytes is an excellent, excellent tool. One of my personal favorites. However, Combofix is an essential step that should be not overlooked.
For a guest that really, for the most part, doesn't understand what's going on, efficiency and simplicity is key (as evidenced in
this thread where the guest gave up and formatted his hard drive). It's the same thing as a patient going to a doctor for a malady. Their head hurts. They'd swear they were dying. They're panicking. They have no idea what's going on. The doctor listens, nodding empathetically, smiles in a caring fashion and hands the patient two Tylenols.
The threads that I pointed out in my previous post stand testimony to the brutal efficiency of my method, and testimony to the fact that it would only serve your guest's best interest in including it in the 8 step process (which, by the way is really good. I'm not knocking it, although Combofix should replace Superantispyware).
Also, I'm not knocking the volunteer help, per se, but I'm knocking the flawed opinion that "malware training" supercedes experience and is therefore just cause to "bash" those with an alternate approach.
Even kimsland knocked my approach and use of combofix in one thread, only to be silenced by the deadly efficiency in which the posters issues were resolved. I also question where knocking an IT guy, persisting in malware removal and pretty much totalling the guest's hard drive is the best tack to take. Experience always trumps "paper smarts". It's always a good idea to remember that a client's data is by far the most valuable asset on the computer in question and to look critically at the post before diving in gung-ho/willy nilly and causing a far greater damage.
All of that notwithstanding, the volunteers deserve much credit for devoting so much of their time, efforts and energies to helping complete and total strangers that they've never met and probably never will. Kudos.