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VIRUS on my college laptop! Help!

By JohnAlf
Sep 20, 2013
  1. Hey, so I recently found my computer has been acting up and so I spent a whole day on the phone with Dell. They deduced it to be a virus and I couldn't afford their services of removing it. So I'll tell you what I know/ experience:
    Operating System: Windows 7 64 bit.
    RAM: 8 gb
    Hard Drive: 1 tb
    Description: It first started when I turned on my computer and a pop up appeared saying "Failed to create Conexant Audio Factory, Smartaudio will now exit." I also noticed the internet icon (the one showing bars of wifi) had the "loading" spinning circle over it despite the fact that my internet worked (it did run wayyyyy slower than usual though). Programs also had an issue with either taking forever to load or not loading at all, and when they did load you I had to be careful not to do too much to make them stop responding (which was very easy after these problems began). Also, my Real-time protection on Microsoft Security Essentials wouldn't turn on and Dell said the virus was preventing it from working. I believe that's all the issues I've had, but they fluctuate every time I turn my laptop on. Thanks.
  2. Broni

    Broni Malware Annihilator Posts: 53,867   +370

    Welcome aboard [​IMG]

    Please, complete all steps listed here: https://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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