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Warranty difference OEM hard drive vs "Retail"

By phkhgh ยท 4 replies
Sep 4, 2007
  1. Spent a good while "chatting" w/ NewEgg & Seagate - India about OEM vs "Retail" hard drives.

    NewEgg clearly states on their site that many "OEM" Seagate internal drives drives have 5 yr parts & labor "Manufacturer's Warranty" (on the specific HDD specs page).

    Seagate - India, tells me that drives designated as OEM will NOT have any warranty (or support) honored by Seagate to the end user.

    For those w/ experience in this, what's the actual truth about OEM drives & warranties, from NewEgg or any other E-tailer?
  2. tipstir

    tipstir TS Ambassador Posts: 2,425   +112

    OEM you have to go by what the Manufacturer of company says as they're the one going to help you out. So OEM drives if you buy them from a vendor at a computer show they'll replacement for free. The vendor not the Manufacturer company. HDDs I just buy them wholesale and still get the protection from the manufacture. Unless NewEgg is going to protect after 5 years down the line, but you'll have to get that in writting..

    Retail - Price is higher unless you get it on clearance then it would be the same price of OEM but you get protection

    OEM - Price is cheaper low overhead
    OEM - no hardware brackets
    OEM - no retail box
    OEM - no manual
    OEM - no warranty (unless you a PC repair shop of PC vendor since you would buy in blunk)
  3. phkhgh

    phkhgh TS Rookie Topic Starter Posts: 70

    Thanks for reply.

    I'm not talking about buying from a trade show or a guy out of a van.

    I'm talking about buying an OEM HDD from retailers like NewEgg, Directron, TigerDirect.

    NewEgg clearly says for many OEM (Seagate) drives, "Manufacturers Warranty: 5yr parts & labor."

    So question is, is NewEgg's info WRONG, or is Seagate (India) Warranty Support dept WRONG? They can't BOTH be right.
  4. Brannonje

    Brannonje TS Rookie

    Past Experience Says Newegg is Right

    I've returned both Seagate and Maxtor oem hard drives to the manufacturer and received replacement drives within a few days. I purchased one from Frye's and the other from Newegg.
  5. phkhgh

    phkhgh TS Rookie Topic Starter Posts: 70

    I'm not talking about returning a drive (or any other component) in a few days.

    I'm talking about a long warranty - 1, 3, 5 yrs.

    So you never tried to get an OEM one replaced / repaired under the Mfg Warr after you owned it for 1 or 3 or 4 yrs (like Seagate)?

    I'm not sure why this is so confusing to NewEgg & Seagate. Seems like a pretty straight forward question.
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