Weekly BSODs on new Dell XPS 15z, Win7 (x64)

By zaxy78 ยท 5 replies
Jan 16, 2012
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  1. Hi
    I have a brand new laptop, Dell XPS 15z, with 6GB ram running Windows 7 64-bit

    I'm having an almost weekly BSOD.
    iv'e watch the analyze on Windbg but don't know what's next
    Updated ALL, and i mean -ALL- drivers from Dell's website.

    still hitting me. ast one yesterday.
    Please help.

    I'm attaching my Minidumps
    usually it's model: Tdx.sys . and usually the program is uTorren.exe
    this time its was a diffrent model name & image, but Same problem:

    Debugging Details:

    BUGCHECK_STR: 0x4E_7



    PROCESS_NAME: uTorrent.exe

    IMAGE_NAME: ntkrnlmp.exe

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are you using K9 Web Protection? Do you know what a uTorrent program does? It opens up your computer to virus and malware infections fairly quickly

    "I have a brand new laptop"...
    I would strongly suggest that you perform a "destructive" factory restore on this new laptop
  3. zaxy78

    zaxy78 TS Rookie Topic Starter

    wow that was quick

    first of all, thanks!

    and yes, i am using k9 protection. how could you possibly know?
    where does it shows?....

    So how does the uTorrent collides with the protection? i'd be happy to know how you've came up with the answer...

    but - first - Why destroctive factory repair? what's so messed up?
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    First, are you a parent or a young person. Most adults don't mess with uTorrents. These programs are designed to allow access to pirated software and utilities, and they are full of potential virus and other malware. K9 software is to protect young children from Internet threats, and it was K9 that was flagged in the minidumps. If you don't have children, you don't need K9... Since the laptop is brand new, when you see the start up screen, you should see something like "press F? for restore options". You should choose a factory restore with no files saved. This will format the hard drive (getting rid of the BSOD nasties) and return the laptop to like it was when you first opened the box
  5. zaxy78

    zaxy78 TS Rookie Topic Starter

    I'm trying to be adult, so i'm using k9.

    Noy much adult yet, so i'm downloding episodes of HOUSE with uTorrent....

    but what's causing all of this?

    2 months is new laptop too young for stoke symptoms,
    but old enough for restoring OS.

    any shortcuts?
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

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